Resumes
Resumes

Director Of Operations
View pageLocation:
41 R F Higgins Dr, Norwell, MA 02061
Industry:
Staffing And Recruiting
Work:
Intelycare
Director of Operations
Best Doctors Oct 2015 - Nov 2016
Senior Director, Customer Experience
Blue Cross Blue Shield of Massachusetts Jul 2011 - Jul 2013
Senior Director, Human Resources
Blue Cross Blue Shield of Massachusetts Jul 2009 - Jul 2011
Vice President, Service Integration and Performance Management
Blue Cross Blue Shield of Massachusetts Aug 2006 - Jul 2009
Vice President, Service Delivery
Director of Operations
Best Doctors Oct 2015 - Nov 2016
Senior Director, Customer Experience
Blue Cross Blue Shield of Massachusetts Jul 2011 - Jul 2013
Senior Director, Human Resources
Blue Cross Blue Shield of Massachusetts Jul 2009 - Jul 2011
Vice President, Service Integration and Performance Management
Blue Cross Blue Shield of Massachusetts Aug 2006 - Jul 2009
Vice President, Service Delivery
Education:
Bentley University 1997 - 2000
Master of Business Administration, Masters, Management Bridgewater State University 1990 - 1994
Bachelors, Bachelor of Science, Human Resource Management
Master of Business Administration, Masters, Management Bridgewater State University 1990 - 1994
Bachelors, Bachelor of Science, Human Resource Management
Skills:
Process Improvement
Leadership
Performance Management
Management
Crm
Insurance
Managed Care
Employee Benefits
Training
Health Insurance
Business Analysis
Customer Service
Call Centers
Budgets
Customer Satisfaction
Talent Management
Vendor Management
Change Management
Business Intelligence
Business Process Improvement
Strategic Planning
Operations Management
Leadership
Performance Management
Management
Crm
Insurance
Managed Care
Employee Benefits
Training
Health Insurance
Business Analysis
Customer Service
Call Centers
Budgets
Customer Satisfaction
Talent Management
Vendor Management
Change Management
Business Intelligence
Business Process Improvement
Strategic Planning
Operations Management