Gisela M Zapien

Indian Health Center SCV

Mar 2011 to Present
Administration
Dr. Wenner & Dr. Manghnani
San Jose, CA
Nov 2010 to Dec 2010
Medical Front Office Volunteer
Dr. Wenner & Dr. Manghnani
San Jose, CA
Aug 2009 to Sep 2009
Medical Biller and Coder Externship
Fireside Bank
San Jose, CA
Jul 2007 to Jul 2008
Sr. Customer Service Representative
California Check Cashing
San Jose, CA
Dec 2002 to Jul 2006
Manager

Institute Business and Technology
Santa Clara, CA
Jul 2008 to Nov 2009
Diploma in Medical Biller / Coder / Office Specialist

Bilingual (Spanish & English) IDC 9 / CPT Coding Patient Services Rep Medical Insurance Verification Front Office Services Collection Calls Typing (40+ WPM) Multi-Tasking Collects & Distributes Mail Filing & Updating Records Strong Communication Skills Great Customer Service Some Knowledge of PPO & HMO Insurance Strong Organizational Skills Excellent Phone Etiquette Appointment Scheduling Knowledge of Office Equipment Knowledge of Microsoft word, Excel, Publisher, Power Point, & Outlook Sense Of Urgency Collection Letters