Giancarlo Rodriguez

Orlando, FL

Telecommunications

Yahoo Jan 2011 - Feb 2012
Latin America Business Operations Manager
Comcast Mar 2008 - Nov 2009
Division Call Center Manager of Sales and Retention
Comcast Dec 2006 - Mar 2008
Region Call Center Manager of Sales and Retention
Adelphia Communications Jan 2003 - Dec 2005
Sales Supervisor
At&T Jul 1997 - Jan 2003
Collections Supervisor

Valencia College 1995 - 1999
Ucf College of Business 1995 - 1999
University of Central Florida

Call Centers
Cross Functional Team Leadership
Leadership
Process Improvement
Customer Experience
Management
Training
Customer Service
Vendor Management
Marketing
Customer Satisfaction
Sales
Customer Retention
Business Process Improvement
Outsourcing
Project Management
Quality Assurance
Budgets
Call Center
Workforce Management
Recruiting
Human Resources
Coaching
Telecommunications
Analytics
Start Ups
Program Management
Operations Management
Business Intelligence
Project Planning
Forecasting
Analysis

United States

United States