Industry:
Human Resources
Work:
Apex Payroll Mar 2017 - 2018
Director of Training and Development
Fams Nov 2014 - Feb 2017
Training Manager
Nco Financial Systems 2010 - 2014
Arm Virtual Training Supervisor
Nco Financial Systems Feb 2009 - Aug 2010
Team Leader
Nco Group 2009 - 2010
Team Leader
Education:
Mountain State University 2003 - 2007
Bachelors, Business Administration, Marketing
Skills:
Team Building
Training
Call Centers
Coaching
Process Improvement
Performance Management
Leadership
Employee Training
Training Delivery
Strategic Planning
Leadership Development
Customer Satisfaction
Bpo
Customer Experience
Workforce Management
E Learning
Virtual Facilitation
Training Needs Analysis
Call Center
Business Process Improvement
Mentoring
Instructional Design
Learning Management
Classroom Facilitation
Train the Trainer
Needs Analysis
Training Assessments
Call Center Development
Training Facilitation
Blended Learning
Job Coaching
Sharepoint
Virtual Teams
Instructor Led Training
Virtual Training
Adobe Presenter
Curriculum Development
Customer Service
