Gemma Nicole Calinda

Kingston, NY

Non-Profit Organization Management

Head Start since Oct 2007
Administration
Washington Medical Group, P.C. 2000 - 2006
Medical Practice Administrator/Office Manager

Kaplan University 2009 - 2011
MSM-Masters of Science Management, School of Business- Health care Howard University 1994 - 1998
Legal Communications, Pre-Law Studies

Office Management
Event Planning
Organizational Development
Administration
Administrative Assistants
Quality Assurance
Conflict Resolution
Supervisory Skills
Management
Employee Relations
Non Profits
Organizational Leadership
Quality Management
Quality Control
Time Management
Training
Team Leadership
Healthcare
Project Planning
Staff Development
Office Administration
Coaching
Employee Training
Program Management
Project Coordination
Teamwork
System Administration
Career Counseling
Human Resources
Project Management
Organizational Effectiveness
Analysis
Community Development
Program Evaluation
Process Improvement
Operations Management
Healthcare Management
Change Management
Critical Thinking

Program Support U.C.C.A.C Head Start

Jul 2007 to 2000
Asst. Site Coordinator
Blind
Alexandria, VA
Apr 2006 to Mar 2007
Customer Service Representative National Industries
Washington Medical Group, P.C
Washington, DC
Jul 2000 to Feb 2006
Practice Administrator/Office Manager
Mark Bayer, Esq
Washington, DC
Jul 1999 to Jul 2000
Real Estate Paralegal
Department of Commerce
Washington, DC
Jun 1998 to Jul 1999
Paralegal

Kaplan University, School of Business Management
2009 to 2011
MSM in Science of Management/Healthcare
Howard University, School of Communications
Washington, DC
May 1998
Bachelor of Arts

SKILLS: Proficient in Microsoft Office Suite, Zoom Text, Kurzweil, Medical Manager, EMR Software, Legal Research software, Internet Savvy and various automated office equipment. Skilled in the execution of principles and processes for providing customer service and quality standards including needs assessment techniques, alternative delivery systems, and customer satisfaction evaluation techniques. Competent in managing principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods. Experienced with the policies and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefit packages; labor relations and negotiation strategies; and personnel information systems. Knowledgeable in the methodologies for improving business efficiency through Six Sigma and The Baldridge Criteria.