Resumes
Resumes
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Service Level Manager
View pageLocation:
Phoenix, AZ
Industry:
Financial Services
Work:
American Express
Service Level Manager
Advantage Xpo Apr 2010 - Oct 2010
Program Manager
American Express Apr 2010 - Oct 2010
Program Manager
Ibm Oct 2007 - Mar 2010
Service Delivery Manager - Strategic Outsourcing - Axp
Ibm Mar 2002 - Oct 2007
Manager, Change Management
Service Level Manager
Advantage Xpo Apr 2010 - Oct 2010
Program Manager
American Express Apr 2010 - Oct 2010
Program Manager
Ibm Oct 2007 - Mar 2010
Service Delivery Manager - Strategic Outsourcing - Axp
Ibm Mar 2002 - Oct 2007
Manager, Change Management
Education:
Grand Canyon University 1986 - 1989
Bachelors, Bachelor of Science, Business Administration, Psychology Glendale Community College 1983 - 1986
Associates, Business Administration, Psychology
Bachelors, Bachelor of Science, Business Administration, Psychology Glendale Community College 1983 - 1986
Associates, Business Administration, Psychology
Skills:
Itil
It Service Management
Process Improvement
Outsourcing
Change Management
Vendor Management
Project Management
Service Delivery
Project Portfolio Management
It Management
Management
Business Analysis
Pmp
Program Management
Enterprise Architecture
Leadership
Six Sigma
Pmo
Business Process Improvement
Disaster Recovery
Data Center
Incident Management
Service Management
Risk Management
Software Documentation
Process Engineering
It Service Management
Process Improvement
Outsourcing
Change Management
Vendor Management
Project Management
Service Delivery
Project Portfolio Management
It Management
Management
Business Analysis
Pmp
Program Management
Enterprise Architecture
Leadership
Six Sigma
Pmo
Business Process Improvement
Disaster Recovery
Data Center
Incident Management
Service Management
Risk Management
Software Documentation
Process Engineering
Certifications:
Itil Intermediate Capability Rcv
Project Management Professional
Itil V3 Foundation
Loyalist Exam Services
Project Management Institute
Exin
Project Management Professional
Itil V3 Foundation
Loyalist Exam Services
Project Management Institute
Exin