Gary A Bambenek

6474 Galeta Dr, Colorado Springs, CO 80923

Information Technology And Services

Advisor Group May 2015 - Jun 2016
Team Lead - Technical Support
Fis May 2015 - Jun 2016
Client Relations Account Manager
Fis Jul 2013 - May 2015
Billing and Contract Analyst I
Fis Apr 2010 - Jul 2013
Technical Support Representative Ii, Lead
Comcast Cable Sep 2009 - Apr 2010
Technical Support

Customer Service
Problem Solving
Batch Processing
Microsoft Excel
Microsoft Word
Outlook
Lotus Notes
Ibm Mainframe
Sap
Oracle
Team Leadership
Tcp/Ip Protocols
Computers
Computer Proficiency
Computer Hardware
Reports
Remote Desktop
Dependable Team Player
Highly Reliable
Help Desk Support
Internet
Knowledge Hungry Learner
Billing Systems
Contract Analysis
Product Management

Fidelity Information Services (FIS)

Jul 2013 to 2000
Billing/Contract Analyst I
Fidelity Information Services (FIS)
Woodbury, MN
Aug 2012 to Jul 2013
Technical Support Specialist II (Team Lead)
Fidelity Information Services (FIS)
Woodbury, MN
Apr 2010 to Aug 2012
Technical Support Specialist I
Comcast
Saint Paul, MN
Sep 2009 to Apr 2010
Phone and Internet Technical Support
Fastenal Company
Winona, MN
Oct 2008 to Sep 2009
Internal Help Desk Support
Semcac
Rushford, MN
Oct 2007 to Sep 2008
Housing/Weatherization Specialist
Watlow Controls
Winona, MN
May 2006 to Aug 2007
Maintenance Worker and Assembler

Minnesota State College - Southeast Technical College
Winona, MN
2006
Computer Support

Technical Experience/Knowledge Networking fundamentals such as Cisco routers, modems (cable/DSL), Linksys/Netgear switches/hubs, Cat5 cables, phone cables (RJ45, [] Network troubleshooting techniques at Fastenal/Comcast PC components knowledge Took apart/put back computers for a PC hardware support class Knowledge of hard drives, memory, video cards, network cards, RAM, CMOS, Processors, etc Windows DOS, 95, 98, Me, 2000, XP, Vista, and MAC knowledge Installed 2000, XP, and Vista Operating Systems, and learned about the above systems in Software support Formatted hard drives, created partitions, etc Knowledge of IBM Mainframe program Knowledge of Lotus Notes Software MS Office knowledge Person knowledge of installing/uninstalling various software Installing Operating Systems Hardware support Configured printers Took apart monitors/PCs (personal and school experience) Phone hardware support Technical/Customer Support at FIS, Technical Support at Comcast, Internal Help Desk support at Fastenal; customer service via telephone at Semcac