Inventors:
Shawn M. Murphy - Seattle WA, US
Gabriel J. Aul - Shoreline WA, US
Hany Farag - Redmond WA, US
Corneliu I. Lupu - Sammamish WA, US
Gregory W. Nichols - Bellevue WA, US
Andre F. Vachon - Redmond WA, US
Assignee:
Microsoft Corporation - Redmond WA
International Classification:
G08B 23/00
US Classification:
340500, 714 2, 714 15, 714 38
Abstract:
A vertical can be a series of computer-executable instructions that, in response to an incident, collect information regarding that incident and transmit the information for analysis and possible helpful feedback to the user. A general purpose vertical can address types of incidents, such as crashes or hangs, across a variety of applications, while a custom vertical can be written to address application-specific incidents. Verticals can access underlying support mechanisms through an infrastructure, which can also enable applications to request that additional data be collected by the verticals, and set other preferences. Once the data is collected and transmitted, a vertical may receive feedback, that can be a request for additional information or feedback to the user. The feedback to the user can attempt to identify the incident and aid the user in recovering from it and avoiding it in the future.
