The film starts with actual voices of victims of September 11, recorded as they made their last phone calls. For Mary and Frank Fetchet, it brings back painful memories. One of those voices was their son Brad, who worked on the 89th floor of the World Trade Center's South Tower.
"The real driver in all of this is getting this record set straight. I'm incensed by it," Frank Fetchet said. "Others run the risk of going through the same thing, so I think this should put a line in the sand that says, 'it's not right.'"