Felecia R Weber

217 Town View Dr, Wappingers Falls, NY 12590

Publishing

Westchester Publishing Services Danbury Ct Jun 2015 - Jul 2017
Customer Service Representative
Brady Palmer Printing/Phoenix Color Corp Oct 2003 - Dec 2014
Account Representative
Reader's Digest Sep 2001 - Oct 2003
Production Manager
Carole Joy Creations Jun 1999 - Sep 2001
Operations Manager
Grolier Nov 1997 - Jun 1999
Production Manager

Gannon University 1982 - 1985
Bachelors, Bachelor of Science, Marketing, Management, Business Management, Business Erie Institute of Technology

Publishing
Creative Writing
Editorial
Books
Publications
Online Publishing
Adobe Acrobat
Proofreading
Fine Art
Blogging
Editing
Customer Service
Content Development
Copywriting
Retail Sales
Custom Publishing
Purchasing
Printing Production Management
Publishing Production Management
Account Management
Inventory Management
Vendor Management
New Business Development
Copy Editing

Classical Music
Creative Writing
Gardening
Dance
Fine Art
Running
Classical Ballet and Modern
Fine Art Modeling
Pet Portraiture

BRADY PALMER /PHOENIX COLOR CORP.
Carmel, NY
Oct 2003 to Dec 2014
Account Representative (Publishing)
READER'S DIGEST CHILDREN'S PUBLISHING, INC
Pleasantville, NY
Sep 2001 to Oct 2003
Production Manager
CAROLE JOY CREATIONS, INC
Brookfield, CT
Jun 1999 to Sep 2001
Operations Manager
GROLIER, INC
Danbury, CT
Nov 1997 to Jun 1999
Production Manager
WILLIAMS & WILKINS
Media, PA
Jan 1996 to Oct 1997
Production Coordinator
SAATCHI & SAATCHI BUSINESS COMMUNICATIONS, INC
Wilmington, DE
Feb 1995 to Jan 1996
Production /Traffic Assistant
THE BOMBAY COMPANY
Wilmington, DE
Sep 1994 to Dec 1995
Sales Associate
MARSHALL FIELD'S DEPARTMENT STORE
Houston, TX
Jan 1986 to Jul 1987
Assistant Department Manager (Housewares)

GANNON UNIVERSITY
Erie, PA
May 1985
B.S. in Business Administration

Rank: 1ST Lieutenant Feb 1981 to Apr 1991
Branch: US Army ReserveL.i.location.original

PROJECT MANAGEMENT: Efficiently managed all activities related to book manufacturing and specialty printing by: Serving as a liaison between inside sales, technical and production staff; designers, editors and production managers of trade publishers and university presses; binderies, outside specialty finishers and other manufacturing related vendors. Consistently delivering finished products on time through constant monitoring of all phases of production, schedule/tracking management and quickly adjusting to changes as required. Implementing and managing high quality control standards throughout all phases of manufacturing including reviewing of project specifications, budget control, proofing, acceptance testing, close interface with outside vendors, daily customer contact and ensuring all requirements were met through to product delivery. CUSTOMER SERVICE/ACCOUNT MANAGEMENT: Developed a reputation for providing excellent customer service by: Exhibiting a professional, courteous and enthusiastic demeanor towards my customers, leading to repeat business based on their confidence in consistently receiving exemplary service. Employing my extensive technical knowledge to keep my customers well-informed of their account status and always anticipating problems and taking innovative steps to prevent or remedy them. Combining my strong organizational and communication skills with my high attention to detail to help secure and maintain several high-profile accounts, contributing to the overall profitability of the company. RETAIL SALES/MANAGEMENT: Served as product expert which led to successfully fulfilling customers needs by: Maintaining appealing visual displays and making sure products were well stocked and tidy at all times on the selling floor to enhance the customers buying experience. Maximizing my ability to recommend and sell all items offered by the store by constantly keeping abreast of product names, features, prices and availability. Prioritizing various administrative duties such as preparing work schedules, sales, inventory and other daily reports, overseeing special projects and promotions in the most time and cost efficient manner. Maintaining a calm demeanor on the selling floor at all times, enabling me to clearly and quickly resolve issues at the register, handling customer complaints or other such disputes. CREATIVE ACCOMPLISHMENTS: My creative (writing and fine art) endeavors have only enhanced my professional career by: Broadening my ability to understand the creative process and related terminology when communicating with design and editorial staff Aiding in my ability to conceptualize projects that are in the early stages of planning and production to better determine what unique specifications may be required for fulfillment.