Eugenia Maria Grissom

8446 Romanway Dr, Dallas, TX 75249

Non-Profit Organization Management

Boy Scouts of America
Employment Specialist
Coast Personnel Services/Boy Scouts of America Aug 2014 - Nov 2014
Human Resources Administrator and Relocation Coordinator
Coast Personnel Services/Boy Scouts of America Jun 2014 - Aug 2014
Administrative Assistant
Rescare Workforce Services Nov 2013 - Jun 2014
Talent Development Leader
Rescare Workforce Services Nov 2011 - Nov 2013
Career Development Facilitator

University of Phoenix 2003 - 2006
Bachelors, Bachelor of Science, Business Management Indiana State University 1975 - 1977

Leadership
Recruiting
Workshop Facilitation
Team Building
Customer Service
Strategic Planning
Policy
Process Improvement
Performance Management
Interview Preparation
Team Leadership
Microsoft Word
Job Coaching
Project Management
Employee Relations
Staff Development
Office Administration
Training
Team Management
Powerpoint
Compensation and Benefit
Conflict Management
Staff Retention
Resourceful Problem Solving
Highly Detailed
Interpersonal Communication Abilities
Mortgage Banking
Highly Resourceful
Training and Development
Coaching/Mentoring
Employee Counseling
Resume Preparation
Rewards and Recognition
Basic Computer Skills
Multi Tasking
Interpersonal Skill
Employee Engagement
Social Media
Corporate Relocation
Organizational Leadership

Social Services
Children
Civil Rights and Social Action
Education
Poverty Alleviation
Human Rights
Arts and Culture
Health

English

Certified Customer Service Professional
License Eg066278752490
National Retail Federation, License Eg066278752490

ResCare Workforce Services

Nov 2011 to 2000
Career Development Facilitator
Texas Workforce Commission
Dallas, TX
Jun 2009 to Nov 2011
Workforce Development Specialist
Countrywide Financial Services
Plano, TX
Apr 1995 to Mar 2009
VP System Support/HR Operations
Countrywide Financial Services

Oct 2005 to Jul 2006
VP
Countrywide Financial Services

Oct 2003 to Sep 2005
VP, System Application and Operations Support
Countrywide Financial Services

Jun 1998 to Sep 2003
Assistant Vice-President Technology Support
Countrywide Financial Services

Mar 1996 to May 1998
Team Manager
Countrywide Financial Services

Apr 1995 to Feb 1996
System Support Analyst
Countrywide Financial Services
Indianapolis, IN
1996 to 1996
Customer Service Representative for Brylane

University of Phoenix at Dallas
Dallas, TX
May 2006
Bachelor of Science in Business Management

Customer Service, Leadership, Management, Call Center Management, Basic Computer Skills, Basic Microsoft Skills, Teamwork Skills, Abiliity to Maintain Confidentiality