Erica Davis

Shane's rib shack
Hinesville, GA
Oct 2011 to Mar 2013
Waitress/cashier

Foothill high school
Santa Ana, CA
2011 to 2011
High school diploma in General courses

Aurora Healthcare

Aug 2011 to 2000
Call Center Representative/Abstractor
Wheaton Franciscan Healthcare
Racine, WI
Jan 1999 to Aug 2009
Medical Transcriptionist

Alverno
Milwaukee, WI
2015
BS in Business Management
Gateway Technical College
Racine, WI
2003
Diploma in Medical Transcription

Screen Printing, Data Entry, Keyboarding 70 plus WPM

Dollar Tree

May 2014 to 2000
Cashier
Stay at Home Mother

Oct 2010 to May 2014
Nelnet
Aurora, CO
Apr 2010 to Oct 2010
Loan Review Processor II
Stay at Home Mother

Jan 2007 to Apr 2010
Heritage College

Feb 2005 to Jan 2007
Business Office Administrator
Heritage College
Denver, CO
Jun 2004 to Jan 2007
Heritage College

Jun 2004 to Feb 2005
Financial Aid Advisor
Nelnet

Dec 2002 to Mar 2004
Loan Review Processor II
Nelnet
Aurora, CO
Oct 1999 to Mar 2004
Nelnet

Jun 2002 to Dec 2002
Inventory Control Specialist
Nelnet

Oct 1999 to Jun 2002
Fulfillment Services Specialist

Mercy
Saint Louis County, MO
Oct 2012 to Nov 2012
Pharmacy Technician
Children's Hospital
St. Louis, MO
Sep 2000 to Mar 2011
Teacher
Fairy Tale Daycare
St. Louis, MO
Jan 1997 to Sep 2000
Teacher Assistant

PTCB
St. Louis, MO
2013 to 2013
National Pharmacy Tecnician Certification in pharmacy
Sanford-Brown College
St. Louis, MO
2011 to 2012
Pharmacy Technician Certificate in Pharmacy
through childrens hospital
St. Louis, MO
2002 to 2003
CDA in Early Childhood

US Cellular
St. Louis, MO
Jul 2005 to Jun 2011
Retail Wireless Consultant
Blockbuster Video
St. Louis, MO
Apr 2002 to Jul 2006
Customer Service Representative
The GAP Inc
St. Louis, MO
Oct 2004 to Feb 2005
Sales Associate

St. Louis
St. Louis, MO
May 2008
Associate in Arts
University Of Missouri
St. Louis, MO
BSBA in Finance

Microsoft Word, PowerPoint, and Excel

Nelnet
Aurora, CO
Apr 2010 to Oct 2010
Loan Review Processor
Heritage College
Denver, CO
Jun 2004 to Jan 2007
Business Office Administrator
Nelnet
Aurora, CO
Oct 1999 to Mar 2004
Loan Review Processor

William C. Hinkley
Aurora, CO
1996 to 2001
HSD

Working with various systems and programs including EXCEL, and WORD and other Office programs. Management of Student and Client Relationships through timely response to client emails, concerns and requests for information. Assisting with Reconciliation of Schools System to the Federal Direct Loan and Pell accounts. Development of Tracking and Service Level Reports. Participated in Corporate meetings to ensure we were meeting student Financial Aid needs. Streamlined processes, improving employee effectiveness accuracy and availability to students. Demonstrated clear, professional and courteous communication to both internal and external clients and students alike. Management of Client and student accounts. Answering the telephone, setting appointments for prospect students to complete the Financial Aid Process. Conducting the Financial Aid appointments with prospect students. Follow-up, and completing required paperwork in order to receive Financial Aid Monies. Providing exceptional customer service by responding quickly and courteously to student inquiries, taking prompt action to resolve problems, and documenting situations as they occur. Student retention.