Erica N Sumpter

Project Coordinator III at Highmark

Greater Pittsburgh Area

Hospital & Health Care

Highmark since Mar 2013
Project Coordinator III
Highmark Blue Cross Blue Shield - Greater Pittsburgh Area Aug 2011 - Mar 2013
Performance Support Admin Analyst
Highmark BCBS Apr 2010 - Aug 2011
Business Activities Monitoring specialist
Highmark Blue Cross Blue Shield Dec 2008 - Aug 2010
Technical Assistant
highmark Apr 2008 - Dec 2008
Lead CSR

Robert Morris University 2006 - 2008
Masters, Human Resources Management Carlow College 2001 - 2004
Bachelor of Science, Management

Insurance
Benefits
Policy
Coaching
Outlook
Scheduling
Customer Relations
Customer Service
Excel
Problem Solving
Microsoft Office
Word
PowerPoint
Process Improvement
Vendor Management
Research
Documentation
Retail
Customer Satisfaction
Lotus Notes
Data Analysis
Business Analysis
Database Administration
Change Management
Mentoring
Administration
Inventory Management
Analysis
SharePoint
Interviewing
Operations Management
XP
Microsoft Word
Project Coordination
Project Management
TotalView

Training and Development, Employee Benefits, Traveling

Pittsburgh, PA

Hospital & Health Care

Highmark Health
Senior Project Manager - Social Determinants of Health
Allegheny Health Network May 2016 - Jan 2017
Manager, Quality Improvement and Informatics
Highmark Inc. Mar 1, 2013 - May 2016
Project Manager
Envision You Life Coaching & Career Consulting Mar 1, 2013 - May 2016
Business Owner
Highmark Inc. Aug 2011 - Mar 2013
Performance Support Administrator Analyst

Duquesne University 2015 - 2016
Robert Morris University 2006 - 2008
Masters, Human Resources Management Cawlow College 2004
Carlow University 2001 - 2004
Bachelor of Applied Science, Bachelors, Bachelor of Science, Business Administration, Management, Business Administration and Management North Allegheny Senior High School

Professinoal Coaching
Active Listening
Leadership
Relationship Building
Relationship Coaching
Team Building
Team Motivation
Career Consulting
Career Development Coaching
Project Management
Business Management
Small Business Consulting
Marketing
Brainstorming
Event Planning and Coordination
Management
Strategic Planning
Consulting
Training
Leadership Development
Change Management
Program Management
Resume Writing
Cover Letters
Interviewing
Interview Preparation
Coaching
Life Coaching
Job Coaching
Business Coaching
Lifestyle Coaching
Coaching and Mentoring
Process Improvement
Customer Service
Analysis
Outlook
Microsoft Word
Microsoft Office
Research
Business Process Improvement
Employee Training
Team Leadership
Event Planning
Insurance
Benefits
Policy
Scheduling
Customer Relations
Excel
Problem Solving
Word
Powerpoint
Vendor Management
Documentation
Retail
Customer Satisfaction
Lotus Notes
Data Analysis
Business Analysis
Database Administration
Mentoring
Administration
Inventory Management
Sharepoint
Operations Management
Project Coordination
Totalview
Time Management
Ms Project
Call Centers
Employee Relations
Health Insurance
Business Process

Training and Development
Employee Benefits
Traveling

Professional Coach

Highmark

Mar 2013 to 2000
Project Manager
Highmark Bluecross/Blueshield

Aug 2011 to 2000
Performance Support Administrator
Highmark Blue Cross Blue Shield

Apr 2010 to Aug 2011
Business Activity Monitoring Specialist
Highmark Blue Cross Blue Shield

Apr 2008 to Apr 2010
Technical Assistant
Highmark Blue Cross Blue Shield

Mar 2005 to Apr 2008
Member Services Representative
Target Corporation

Aug 2003 to Mar 2005
Team Leader
Target Corporation
Pittsburgh, PA
Jun 2003 to Aug 2003
Executive Intern

Robert Morris University
Pittsburgh, PA
2008
Masters in Human Resources Management
Carlow College
Pittsburgh, PA
2004
Bachelor in Business Management

Project Management, Project Coordination, Leadership, Training and Development, Workforce management, Staffing, Guideline Manuals and Training design, Strong communication, Able to motivate employees to perform to their maximum potential, Operations Management, Customer Relations and Service