Emily A Drenis

P/O Box 370203, Montara, CA

Computer Software

Miratech
Practice Lead, Customer Experience and Success
Consultants Collective
Customer Success Evangelist
Dodone Consulting Solutions
Founder and Chief Customer Officer
Twilio Inc. Oct 2017 - Feb 2018
Head of Customer Experience and Success
Genesys Feb 2016 - Oct 2016
Senior Program Leader

S3Academy 2013 - 2013
S3Academy 2004 - 2004
Suny New Paltz 1993 - 1994
Bachelors, Bachelor of Science In Electrical Engineering, Electrical Engineering Stony Brook University
Bachelors, Bachelor of Science In Electrical Engineering, Electrical Engineering, Computer Engineering The City University of New York

Enterprise Software
Professional Services
Telecommunications
Crm
Customer Experience
Contact Centers
Program Management
Integration
Strategy
Saas
Cti
Genesys
Ivr
Unified Communications
Solution Architecture
Cross Functional Team Leadership
Call Centers
Cloud Computing
Voip
Leadership
Managed Services
Process Improvement
Management
Project Management
Business Intelligence
Channel Partners
Service Delivery
Call Center
Business Process Improvement
Thought Leadership
Business Transformation
Outsourcing
Strategic Partnerships
Training
Customer Experience Management
Team Management
Team Building
Customer Satisfaction
Start Ups
Quality Assurance
Business Process
Vendor Management
Sales Enablement
Wireless
Avaya
Customer Engagement
Software Project Management
Business Alliances
Sdlc
Product Management

Volunteering
Traveling
Art
2011
Creating Peak Employee Engagement

English
Greek

Outstanding Performance Award – Corporate Contributor
Genesys Americas Sales
Customer Obsession Award - Corporate Contributor
Genesys