Ellen Marie Schober

2607 Fay Jones Rd, Denver, NC 28037

Wholesale

Price-Davis, Inc.
Customer Service Specialist
Compact Power Equipment Inc 2015 - 2017
Vip Customer Care Manager
Husqvarna Group 2013 - 2014
Director, Business Process Improvement
Husqvarna Group Sep 2009 - 2013
Director, Customer Service, Contact Center
Husqvarna Group Nov 2008 - Dec 2009
Manager, Pmo

University of Phoenix 2010 - 2010
Wake Forest University 2004
Wake Forest Babcock School of Business
University of Phoenix
Gw Investment Institute

Process Improvement
Business Process Improvement
Project Management
Program Management
Crm
Call Centers
Management
Customer Service
Cross Functional Team Leadership
Quality Assurance
Business Process
Performance Improvement
Talent Management
Start Ups
Operations Management
Integration
Forecasting
Team Building
Training
Leadership
Performance Metrics
Metrics Reporting
Dashboard Metrics
Root Cause Analysis
Root Cause Problem Solving
Change Management
Standard Work
Decision Making
Continuous Improvement
Supply Chain Operations
Presentation Skills
Project Planning
Kpi Implementation
Program Implementation
Transformational Leadership
Business Process Mapping
Microsoft Excel
Microsoft Project
Strategic Planning
Customer Retention
Account Management
Business Planning
Sales Process
Edi
Microsoft Dynamics Crm
Microsoft Office
Microsoft Powerpoint
Customer Focused Service
Erp Software
Contact Centers

Children
Economic Empowerment
Environment
Education
Poverty Alleviation
Animal Welfare
Arts and Culture

Husqvarna Group
Charlotte, NC
2013 to 2014
Director, Business Process Improvement
Contact Center
Charlotte, NC
2009 to 2013
Director, Customer Service
Harris Corners Parkway
Charlotte, NC
2007 to 2009
Manager, Customer Service
Consumer Support
Charlotte, NC
2006 to 2007
Manager
Husqvarna Professional (Electrolux)
Charlotte, NC
2003 to 2006
Call Center/Customer Service Trainer
Mass Retailer

2001 to 2003
Team Leader
Husqvarna Professional (Electrolux)
Charlotte, NC
1998 to 2001
Customer Service Team Lead, Dealer Support
Husqvarna Group
Charlotte, NC
1995 to 1998
Customer Service

University of Phoenix
2007 to 2010
Business Management
The George Washington University School of Business
MBA in Business Essentials Certification