Elena R Fetterly

Berkeley, CA

Information Technology And Services

IBM - Locust St., Dubuque, IA Jan 2010 - Jul 2012
IT Specialist
Bank of America - Clayton Road, Concord, CA Sep 2006 - Jun 2007
Project Coordinator
Bank of America - Clayton Road, Concord, CA Jul 2000 - Jun 2006
Sr. Systems Analyst (Software Tester for Quality Assurance and Quality Control (QAQC))
Bank of America - Concord, CA Jun 1996 - Jun 2000
Systems Analyst
Bank of America - Financial District, Montgomery Street, San Francisco, CA Feb 1994 - May 1996
Associate Systems Analyst

Villanova University 2009 - 2013
Certificates (Essentials & Mastering), Information System Security University of San Francisco 1990 - 1993
Master in Business Administration (MBA), Management and Telecommunications Villanova University 2009 - 2013
Certificates, Business Analysis and Software Testing Diablo Valley College 2007 - 2009

Ibm Tivoli Server Monitoring Support
Network Protocol and Operation
Information Security Management
It Service Management
Windows Server 2012 R2 Admiistration
Software Testing
Software Installation
Software Integration
Business Analysis
Project Management
Team Building
Leadership
Facilities Administration
Event Planning
Microsoft Office
Windows Server
Requirements Analysis
Systems Analysis
Software Testing For Quality Control
24X7 Production Support
Information System Security
Tivoli Enterprise Server Monitoring Support
Software Development Life Cycle
Integration
Management
Troubleshooting
Servers
Databases
Security
Testing
Enterprise Software
Program Management
Technical Support

Social Services
Children
Environment
Education
Poverty Alleviation
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Arts and Culture
Health

Delivery Excellence Award For Excellent Teaming to Remediate A CIRATS Vulnerability Across 450+ Servers
IBM
Collaborated with tech peers prior to (planning), during (implementation), and after (lessons learned) for remediating ITM6 agents and ITM5 endpoints on external clients' systems.
1. Delivery Excellence Award For Volunteering To Work Weeks of 3rd Shift to Keep Overtime Low
IBM
Volunteered working off hours (nights and weekends) for partnering with server administrators who are, mostly, in India for reinstalling and reconfiguring agents and/or endpoints on 3000+ servers per customers' Tivoli monitoring infrastructure.

Antioch, CA