Edward Komissarchik

6397185, May 28, 2002

Mar 29, 1999

09/282050

Julia Komissarchik - San Carlos CA
Edward Komissarchik - San Carlos CA

Betteraccent, LLC - Hillsborough CA

G10L 2106

704270, 704276, 434167

A pronunciation training system and methods are provided as a series of programmed routines stored on an item of removable storage media, and select information generated by a speech analysis engine to compute and display graphical representations of metrics useful to a student. The student selects from among a plurality of pre-recorded utterances spoken by a native speaker, and the student then records his or her pronunciation of the utterance. The software computes and displays graphical metrics for the native speakers utterance and the students utterance, in any of a variety of formats, on a side-by-side basis. The system also permits the student to repeat selected phrases and to monitor improvement by similarity between the graphical metrics.

6584191, Jun 24, 2003

Aug 27, 1999

09/384789

Kevin McPartlan - San Jose CA
Edward Komissarchik - San Jose CA
Lauren OBrien - Redwood City CA
Robert Hayes - Nashville TN
Katherine McElroy - Nashville TN
John Rafter - Nashville TN
Gary Sorensen - San Jose CA
David Glassman - San Jose CA

Aspect Communications Corporation - San Jose CA

H04M 300

37926502, 37926608

A method and apparatus are provided for performing staffing-based percentage-allocation routing using real-time data. According to one aspect of the present invention, transaction allocation is determined using both scheduled and actual handling resources. Actual handling resources associated with each of several transaction processing systems, such as automatic call distributors (ACDs), are measured at times t and t+n. Scheduled handling resources associated with each of the transaction processing systems for times t and t+n are also identified. Then, estimated handling resources are calculated for each of the transaction processing systems for time t+n based upon the actual handling resources and the scheduled handling resources. Finally, based upon the estimated handling resources, transaction allocations for each of the transaction processing systems are determined. According to another aspect of the present invention, a virtual call center is provided.

6744878, Jun 1, 2004

Mar 2, 2000

09/517221

Edward Komissarchik - San Carlos CA
Kevin McPartlan - Saratoga CA
Lauren OBrien - Redwood City CA
Gary Lee Sorensen - San Jose CA

Aspect Communications Corporation - San Jose CA

H04M 300

37926503, 37926509

A method and apparatus are provided for performing real-time transaction routing augmented with forecast data and agent schedules. According to one aspect of the present invention, transactions are distributed among multiple transaction processing systems using both scheduled and actual handling resources. Actual handling resources associated with each of the transaction processing systems, such as automatic call distributors (ACDs), is measured at time t. Scheduled handling resources associated with each of the transaction processing systems for time t are also are identified. Then, estimated handling resources are calculated for each of the transaction processing systems for time t+n based upon the actual handling resources and the scheduled handling resources. Based upon the estimated handling resources, transaction allocations for each of the transaction processing systems is determined. Finally, responsive to a routing query from a network interface, a routing decision is communicated to the network interface based upon the transaction allocations.

6850613, Feb 1, 2005

Jun 17, 2003

10/464305

Kevin McPartlan - San Jose CA, US
Edward Komissarchik - San Jose CA, US
Lauren O'Brien - Redwood City CA, US
Robert Hayes - Nashville TN, US
Katherine McElroy - Nashville TN, US
John Rafter - Nashville TN, US
Gary Sorensen - San Jose CA, US
David Glassman - San Jose CA, US

Aspect Communications Corporation - San Jose CA

H04M 300
H04M 500
G06F 1760

37926502, 379219, 705 10

A method and apparatus for performing customer service request allocations based upon real-time data and forecast data, calculates estimated handling resources for each of the transaction processing systems based upon actual handling resources and scheduled handling resources. Customer service transaction workloads are forecasted for the handling resources for each of the transaction processing systems. Then, customer service request allocations are determined using estimated handling resources and the forecasted customer service transaction workload.

7043007, May 9, 2006

Feb 1, 2005

11/049481

Kevin McPartlan - San Jose CA, US
Edward Komissarchik - San Jose CA, US
Lauren O'Brien - Redwood City CA, US
Robert Hayes - Nashville TN, US
Katherine McElroy - Nashville TN, US
John Rafter - Nashville TN, US
Gary Sorensen - San Jose CA, US
David Glassman - San Jose CA, US

Aspect Communications Corporation - San Jose CA

H04M 3/00
H03M 5/00
G06F 17/60

37926502, 379219, 705 10

A method to determine transaction distribution among a plurality of transaction processing systems may include calculating estimated handling resources for each of the plurality of transaction processing systems based upon measured actual handling resources and identified scheduled handling resources. Transaction allocations may be determined for each of the transaction processing systems based upon the estimated handling resources.

7454430, Nov 18, 2008

Jun 13, 2005

11/152689

Julia Komissarchik - Hillsborough CA, US
Edward Komissarchik - Hillsborough CA, US

Glenbrook Networks - Hillsborough CA

G06F 7/00

707100

Provided are methods and systems that extract facts of unstructured documents and build an oracle for various domains. The present invention addresses the problem of efficient finding and extraction of facts about a particular subject domain from semi-structured and unstructured documents, makes inferences of new facts from the extracted facts and the ways of verification of the facts, thus becoming a source of knowledge about the domain to be effectively queried. The methods and systems can also extract temporal information from unstructured and semi-structured documents, and can find and extract dynamically generated documents from Deep or Dynamic Web.

7756807, Jul 13, 2010

Sep 24, 2008

12/237059

Julia Komissarchik - Hillsborough CA, US
Edward Komissarchik - Hillsborough CA, US

Glennbrook Networks - Hillsborough CA

G06N 5/02

706 46, 7079991

Provided are methods and systems that extract facts of unstructured documents and build an oracle for various domains. The present invention addresses the problem of efficient finding and extraction of facts about a particular subject domain from semi-structured and unstructured documents, makes inferences of new facts from the extracted facts and the ways of verification of the facts, thus becoming a source of knowledge about the domain to be effectively queried. The methods and systems can also extract temporal information from unstructured and semi-structured documents, and can find and extract dynamically generated documents from Deep or Dynamic Web.

8244661, Aug 14, 2012

Jul 9, 2010

12/833910

Edward Komissarchik - Hillsborough CA, US
Julia Komissarchik - Hillsborough CA, US

Glenbrooks Networks - Hillsborough CA

G06F 17/00
G06N 5/02

706 46

Provided are methods and systems that extract facts of unstructured documents and build an oracle for various domains. The present invention addresses the problem of efficient finding and extraction of facts about a particular subject domain from semi-structured and unstructured documents, makes inferences of new facts from the extracted facts and the ways of verification of the facts, thus becoming a source of knowledge about the domain to be effectively queried. The methods and systems can also extract temporal information from unstructured and semi-structured documents, and can find and extract dynamically generated documents from Deep or Dynamic Web.