Douglas Lee Mccarter

14902 south Auburn Sky Dr, Draper, UT

Health, Wellness And Fitness

Acquinity Interactive - Gilbert, Arizona since Aug 2011
Vice President, Call Center Operations
2Wire - Tempe, Arizona Nov 2007 - Aug 2011
Director, Call Center Operations (Multi-Unit)
Quatrro BPO Solutions - Scottsdale, Arizona Mar 2006 - Nov 2007
AVP-Business Development
Sitel Corporation/Clientlogic - Knoxville, Tennessee Area Jan 2004 - Mar 2006
Director-Account Operations (Site Director)
Sykes Enterprises Inc - Dallas/Fort Worth Area Jan 2000 - Jan 2004
Senior Director, Customer Care

University of Phoenix 1991 - 1996
Bachelor's degree, Business Administration, Management and Operations Apache Junction High School 1979 - 1982
High School Diploma, College Prep

Vendor Management
Program Management
Human Resources
Sales
Team Leadership
Customer Service
Performance Management
Crm
Customer Retention
Contract Negotiation
Change Management
Sales Management
Project Management
Technical Support
Sales Operations
Executive Management
Problem Solving
Staffing Services
Customer Experience Management
Offshoring
Staff Development
Performance Appraisal
Contract Management
Communication
Management
Consultative Approach
Community Outreach
Full P&L Responsibility
Leadership
Call Center Administration
Budget Process
Capital Budgeting
P&L Forecasting
Staff Retention
Global Client Management
Managing Start Ups
Business Process Outsourcing
Team Building
Business Process Improvement
Training
Contact Centers
Strategic Planning
Account Management
Workforce Management
Customer Service Management
Customer Loyalty
Customer Service Operations
Business Strategy
Strategic Partnerships
Inbound Lead Generation
Cold Calling
Cisco Call Manager
Call Processing
Call Control
Pricing
Microsoft Office
Sap Crm
Oracle Crm
Crm Integration
Direct Sales
Outbound Sales
Rewards Programs
Incentive Programs
Avaya

Copc
Tl9000

Vice President, Call Center Operations at Acquinity Interactive

Phoenix, Arizona Area

Outsourcing/Offshoring

Acquinity Interactive - Gilbert, Arizona since Aug 2011
Vice President, Call Center Operations
2Wire - Tempe, Arizona Nov 2007 - Aug 2011
Director, Call Center Operations (Multi-Unit)
Quatrro BPO Solutions - Scottsdale, Arizona Mar 2006 - Nov 2007
AVP-Business Development
Sitel Corporation/Clientlogic - Knoxville, Tennessee Area Jan 2004 - Mar 2006
Director-Account Operations (Site Director)
Sykes Enterprises Inc - Dallas/Fort Worth Area Jan 2000 - Jan 2004
Senior Director, Customer Care

University of Phoenix 1991 - 1996
Bachelor's degree, Business Administration, Management and Operations Apache Junction High School 1979 - 1982
High School Diploma, College Prep

Change Management
Sales Management
Program Management
Consultative Approach
Project Management
Inbound Lead Generation
Communication
Community Outreach
Cold Calling
Cisco Call Manager
Call Processing
Call Control
Call center start-up
Call Center Administration
Pricing
Problem Solving
Budget Process
Capital Budgeting
Full P&L Responsibility
P&L Forecasting
Staff Development
Staffing Services
Staff Retention
Customer Service
Customer Experience Management
Customer Retention
Technical Support
Microsoft Office
SAP CRM
Oracle CRM
CRM Integration
CRM
Sales
Sales Operations
Direct Sales
Human Resources
Global Client Management
Vendor Management
Offshoring
Managing Start-ups
Performance Management
Performance Appraisal
Team Leadership
Outbound sales
Rewards Programs
Incentive Programs
Contract Negotiation
Contract Management
Executive Management
Avaya

Oil Painting Graphic Design (Adobe) Reading Political Blogging Interest in my daugther's activities (soccer & political science)

Annual Top District Sales Award (16 months out of a 24 month period) Perry County (Key to the City) Kentucky Colonel Induction Award Center of Year (Hays Kansas) Most Improved Center of the Year (Oak Ridge) COPC Certification Presidents Strategic Account Award Community Volunteer Recognition Award Bell Executive Award – Top Performing Client

TEKSYSTEMS

2012 to 2000
Business Analyst - Consultant
ACQUINITY INTERACTIVE
Gilbert, AZ
2011 to 2012
Vice President - Contact Center Operations
PACE
Tempe, AZ
2007 to 2011
Director, Contact Center Service Delivery Operations
QUATTRO BPO SOLUTIONS - JOHN KEELLS HOLDINGS
Phoenix, AZ
2006 to 2007
Associate Vice President - Business Development
SITEL/CLIENTLOGIC CORPORATION
Nashville, TN
2004 to 2006
Director - Contact Center Operations
SYKES ENTERPRISES, INC
Tampa, FL
2000 to 2004
Senior Director - Contact Center Operations

Northern Arizona University
Phoenix, AZ
2014 to 2015
Masters in Business Management
University of Phoenix
Phoenix, AZ
Bachelor of Science in Business Management

Call Center Operations, Strategic Planning, Offshoring, Financial planning

UC Davis Advanced Transportation Infrastructure Research Center

2010 to 2000
Development Technician IV
Doug's Construction Service
Eureka, CA
Jan 2007 to Jan 2010
Construction Manager
Fugro West Onshore Engineering
Oakland, CA
2007 to 2007
Construction Inspector
Ninyo and Moore Engineering Consultants
Oakland, CA
2006 to 2007
Materials Tester
University of California Pavement Research Center
Richmond, CA
2006 to 2006
Mechanician II, Laboratory and Field Technician
Nichols Consulting Engineers
Point Richmond, CA
2000 to 2005
Pavement Engineering Technician

Cal State Chico
Chico, CA
1997 to 2000
Certificate in Technical Writing
Cal State Chico
Chico, CA
1997 to 2000
BA in Industrial Communications