Position:
Senior Client Results Manager at Arise Virtual Solutions Inc.
Location:
Miami/Fort Lauderdale Area
Industry:
Outsourcing/Offshoring
Work:
Arise Virtual Solutions Inc. since Apr 2006
Senior Client Results Manager
Aegis 1997 - 2004
V.P Account Management
MCI Communication Mar 1996 - Apr 1998
Senior Program Manager
Bell & Company, Inc Feb 1995 - Mar 1996
Analyst, Program Manager
Arizona Children’s Home Nov 1992 - Feb 1995
Director, Psychiatric Social Worker
Education:
Columbia University in the City of New York 1990 - 1992
M.A, Social Work
Columbia University in the City of New York 1985 - 1986
M.A, Organizational Psychology
State University of New York at Binghamton 1981 - 1983
B.S, Psychology
Skills:
Call Center
Workforce Management
BPO
P&L Management
Operations Management
Coaching
Management
CRM
Leadership
Team Leadership
Call Centers
Training
Customer Retention
Account Management
Outsourcing
Recruiting
Team Building
Leadership Development
Customer Satisfaction
