Resumes
Resumes

Vice President, Customer Experience
View pageLocation:
3823 Granbury Dr, Dallas, TX 75287
Industry:
Consumer Services
Work:
Essilor
Vice President, Customer Experience
Vice President, Customer Experience
Education:
Stephen F. Austin State University 1979 - 1982
Bachelors, Bachelor of Arts, Business, Communications
Bachelors, Bachelor of Arts, Business, Communications
Skills:
Customer Experience
Aspect
Speech Recognition
Bpo
Team Building
Facets
Employee Engagement
Call Center
Account Management
Fulfillment Services
Complaint Management
Customer Retention
Customer Satisfaction
Call Routing
Consumer Affairs
Cti
Vendor Management
Speech Analytics
Process Improvement
Service Integration
Team Leadership
Strategic Planning
Workforce Management
Consumer Services
Service Implementation
Multiple Sites
Ivr
Acd
Operations
Operations Management
Budget Management
Program Management
Pharmaceuticals
P&L Management
Leadership Development
Customer Loyalty
Change Management
Organizational Excellence
Customer Service
Streamline Processes
Pbm
Call Recording
Acquisition Integration
Voice of the Customer
Business Strategy
Strategic Review
Nuance
Coaching
Outsourcing
Process Engineering
Consumer Products
Services
Consumer Healthcare
Performance Management
Aspect
Speech Recognition
Bpo
Team Building
Facets
Employee Engagement
Call Center
Account Management
Fulfillment Services
Complaint Management
Customer Retention
Customer Satisfaction
Call Routing
Consumer Affairs
Cti
Vendor Management
Speech Analytics
Process Improvement
Service Integration
Team Leadership
Strategic Planning
Workforce Management
Consumer Services
Service Implementation
Multiple Sites
Ivr
Acd
Operations
Operations Management
Budget Management
Program Management
Pharmaceuticals
P&L Management
Leadership Development
Customer Loyalty
Change Management
Organizational Excellence
Customer Service
Streamline Processes
Pbm
Call Recording
Acquisition Integration
Voice of the Customer
Business Strategy
Strategic Review
Nuance
Coaching
Outsourcing
Process Engineering
Consumer Products
Services
Consumer Healthcare
Performance Management

Diana Helfinstine
View pageLocation:
Dallas, TX
Industry:
Consumer Services