Diana Cherfrere

410 south Cedar Ridge Cir, Robinson, TX 76706

Insurance

Travelers
Claim Operations Specialist
Verizon Aug 2004 - Jul 2015
Customer Financial Services Senior Representative
Verizon Wireless Dec 2011 - Mar 2014
Credit Analyst
Jcpenney Nov 2008 - Feb 2013
Service Specialist
Verizon Wireless Apr 2008 - Dec 2008
Team Lead

Villanova University 2014 - 2017
Villanova University 2014 - 2016
Villanova University 2014 - 2015
Villanova University 2013 - 2014
Masters, Management, Government Strayer University 2009 - 2013
Bachelors, Bachelor of Business Administration, Management University of South Florida 1995 - 2002
Associates, Associate of Arts, Psychology

Business Analysis
Team Building
Team Leadership
Data Entry
Employee Training
Call Centers
Coaching
Time Management
Leadership Development
Powerpoint
Microsoft Word
Windows
Microsoft Office
Data Analysis
Customer Service
Inventory Management
Outlook
Training
Microsoft Excel
Negotiation
Research
Public Speaking
Teamwork
Telephone Skills
Troubleshooting
Retail
Analysis
Analytical Skills
Detailed Oriented
Risk Assessment
Business Process Improvement
Performance Management
Product Support
Organizational Development
Budgeting
Microsoft Powerpoint
Credit Risk
Credit Card Transaction Processing
Ad Hoc Reporting
Leadership
Excel Pivot
Pivot Tables
Data Mining
Performance Dashboards
Scrubbing
Problem Solving
Management
Sales
Telecommunications

Social Services
Children
Economic Empowerment
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture
Health

Haitian Creole
French
English

Masters Certificate In Advance Government Contracting
Heartsaver Cpr Aed

Greater Nashville Area

Wireless

Verizon Wireless (Public Company; 10,001 or more employees; VZ; Wireless industry): Coordinator,  (-)