Inventors:
Dharmaveera Veerabhadraiah - Dayton NJ, US
Assignee:
Cellco Partnership - Basking Ridge NJ
International Classification:
G06F 3/00
G06F 9/44
G06F 9/46
G06F 13/00
G06F 11/00
G06F 15/173
US Classification:
719320, 719311, 719313, 719318, 714 1, 714 471, 714 472, 718100
Abstract:
Thread count analyzer programming enables automated monitoring of open process thread counts for a middleware web service, for example, in the context of Communication Enterprise Services (CCES) for providing customer account related notifications to customers/users of a mobile communications network. Web server thread counts are compared to first thresholds. In response to a high web server thread count, an impacted application server is identified, for example, by comparing application server thread counts to second thresholds. The procedure initiates a thread dump with regard to the impacted application server and provides notification to a support person together with information enabling access to a page of thread dump data. The exemplary thread count analysis can automatically detect a high thread count problem before there is an outage or any impact to the customer, accumulate relevant thread data, store such data in an accessible form, and provide automatic notice(s) for support personnel.
