Denise Christine Imsland

Laguna Niguel, CA

Financial Services

One West Bank - Irivne, CA May 2011 - Oct 2012
Team Lead as a Customer Service Foreclosure and Loss Mitigation Specialist III
Schroeter Law Group; Santa Ana, CA - Santa Ana, CA Nov 2008 - Apr 2011
Customer Service and Inside Sales Specialist
Equity Direct Mortgage - Mission Viejo, CA Aug 2005 - Oct 2008
Customer Service and Inside Sales Specialist and Mortgage Assistant
Coldwell Banker Residential Real Estate - Mission Viejo, CA Jun 1999 - Jul 2005
Client Customer Service Coordinator and Vendor Coordinator Specialist
Coldwell Banker Residential Real Estate - West Los Angeles, CA Apr 1997 - Jun 1999
Construction and REO Refurbishment Specialist and Property Preservation

Arizona State University 1986 - 1991
Bachelor of Science, Communications and Business Marymount High School 1982 - 1986
High School

Leadership
Apartments
Reo
Commercial Mortgages
Banking
Sellers
Debt Consolidation
Condos
Call Center
Leases
Home Retention Coordinator
Sales
Cold Calling
Customer Retention
Customer Satisfaction
Document Imaging
Negotiation
Collections
Finance
Default
Asset Managment
Home Retention
Building Relationships
Foreclosures
Microsoft Word
Investors
Real Estate
Property
Asset Management
Helco Loans Settlements
Liquidation
Consumer Lending
Residential Homes
Customer Service
Foreclosure Repayment Plans
Contract Negotiation
10 Key
Bankruptcy
Budgets
Loan Document Specialist
Loss Mitigation
Loan Modifications
Credit Analysis
Short Sales
Fax
Hamp
Call Centers
Investment Properties
Commercial Lending
Property Management

Spending Time With Family
Friends and All Outdoor Activities

Employee of the Month
All Customer Contact Mangers and Work Collieges
"Employee of the Month" for my OUTSTANDING CUSTOMER SERIVCE and daily training of the newly hired employees. Received high Quality Scores, as well as passing our weekly compliance tests with 100% on each test. Was ranked #7 out of 300+ Customer Contact associates.
Team Lead as a Customer Service Foreclosure and Loss Mitigation Specialist III
One West Bank
Received letter from Vice President of One West Bank, Tony Ebers for my "Outstanding Customer Service" I provided on a daily basis to homeowners and third parties in regards to their mortgage standing and discussing the best possible workout solution.

One West Bank

May 2011 to 2000
Single Point of Contact Associate
Loss Mitigation
Santa Ana, CA
Nov 2009 to Apr 2011
Loss Mitigation
Aliso Viejo, CA
Aug 2008 to Oct 2009
Sales
Loss Mitigation
Santa Ana, CA
Oct 2007 to Jul 2008
Sales
Coldwell Banker Real Estate Corporate Headquarters
Mission Viejo, CA
Apr 1997 to Jul 2005
Business Development/Service Coordinator

Arizona State University
1991
B.S. in Communication/Business

One West Bank

May 2011 to 2000
Single Point of Contact Associate
Loss Mitigation
Aliso Viejo, CA
Aug 2008 to Oct 2009
Sales
Loss Mitigation
Santa Ana, CA
Oct 2007 to Jul 2008
Sales
Coldwell Banker Real Estate Corporate Headquarters
Mission Viejo, CA
Apr 1997 to Jul 2005
Business Development/Service Coordinator

Arizona State University
1991
B.S. in Communication/Business

One West Bank
Irvine, CA
May 2011 to Oct 2012
Loss Mitigation and Customer Service Foreclosure Specialist III
Schroeter Law Group
Santa Ana, CA
Nov 2008 to Apr 2011
Business Development Manager and Customer Service Specialist
Equity Direct Mortgage
Mission Viejo, CA
Aug 2005 to Aug 2008
Loan Modification Specialist, Sales and Mortgage Assistant
Coldwell Banker Real Estate Corporate Headquarters
Mission Viejo, CA
Apr 1997 to Jul 2005
Business Development, Sales and Client Customer Service Coordinator
FWC Realty Services
Pacific Palisades, CA
Sep 1991 to Apr 1997
Property Management and Customer Service Relations Specialist

Arizona State University
Tempe, AZ
1986 to 1991
B.S. in Business and Communications

Microsoft Office, Word & Excel, Outlook, Access, AS400, Fidelity (LPS/Director), Elmo, MERS,CIP, Pivot, One Time Draft, Speed Pay, Right Fax, Rumba, CIC Dialer, Mortgage Assistance Tracker(MAT), Internet Explorer and other miscellaneous computer skills

One West Bank
Irvine, CA
May 2011 to Oct 2012
Loss Mitigation and Customer Service Foreclosure Specialist III
Schroeter Law Group
Santa Ana, CA
Nov 2008 to Apr 2011
Business Development Manager and Customer Service Specialist
Equity Direct Mortgage
Mission Viejo, CA
Aug 2005 to Oct 2008
Loan Modification Specialist, Sales and Mortgage Assistant
Coldwell Banker Realty
Mission Viejo, CA
Apr 1997 to Jul 2005
Business Development, Sales & Client Customer Service Coordinator
FWC Realty Services Corp
Pacific Palisades, CA
Sep 1991 to Apr 1997
Property Management & Customer Relations Specialist

Arizona State University
Tempe, AZ
1986 to 1991
Bachelor of Science in Communication and Business

Loss Mitigation Specialist, Superb Customer Service Skills, Exceptional Communicator, Deep Real Estate Experience, Relationship-Builder, Dedicated and Hard worker, Extensive Follow-Through, Team Player and Leader, Negotiations, Exceeds Quotas and Deadlines, Eviction Coordinator and Computer Skills