Demeatria Sargent

2926 Royal Ln west, Irving, TX 75063

Financial Services

Tata Consultancy Services
Senior Product Support Manager
Dr Pepper Snapple Group May 2015 - Feb 2016
Mobile Device and Incident Manager
Novartis Aug 2014 - Feb 2015
Change Control Analyst
Raytheon Sep 2013 - Mar 2014
It Security Analyst and Incident Manager
Honeywell Jul 2013 - Oct 2013
Mobility and Incident Manager

Western Governors University 2016 - 2017
Bachelors, Bachelor of Science, Business, Project Management Colorado Technical University 2012 - 2015
Bachelors, Bachelor of Science, Management North Lake Community College 2011 - 2011

Technical Support
Active Directory
Troubleshooting
Vpn
Help Desk Support
Laptops
Windows 7
Windows Xp
Networking
Servers
Bmc Remedy
Software Installation
Management
Cisco Technologies
Vendor Management
Routers
Switches
System Deployment
Hardware
Software Documentation
Information Technology
Disaster Recovery
Printers
Citrix
Dns
Customer Service
Training
Sharepoint
Tcp/Ip
Windows Server
Ip
Linux
System Administration
Blackberry
Microsoft Exchange
Leadership
Blackberry Enterprise Server
A+ Certified
Computer Hardware
Operating Systems
Technical Writing
Itil Process
Itil
Project Management
Process Improvement
Incident Management
Mobile Devices
Change Management

A+
Itil Foundation In It Service Management
Project Management Simplified
Operations Management Fundamentals
Compusa
Axelos Global Best Practice, License Gr750234252Ds
Lynda.com, License 939A11
Lynda.com, License 31C274
License Gr750234252Ds
License 939A11
License 31C274