Debra Lynn Svitko

Rolling Meadows, IL

Information Technology And Services

At&T Apr 2000 - Jul 2012
Operations Analyst and Applications Specialist
Flight Center Apr 2000 - Jul 2012
Business Development Director
Zurich Kemper Jun 1998 - Apr 2000
Operations Analyst
Motorola Mar 1988 - May 1998
Helpdesk and Network Administrator

Harper College 2010
Associates, Associate of Arts Harper College 2008 - 2010
Masters, Master of International Studies Motorola University 1990 - 1994
Highland High School 1979 - 1982
Genesys University

Customer Service
English
Windows
Research
Outlook
Photoshop
Teaching
Html
Microsoft Office
Genesys Framework
Unix
Genesys
Web Applications
Desktop Application Support
Change Management
System Testing
Help Desk Support
Business Analysis
Small Business
Frisbee
Troubleshooting
Disaster Recovery
Technical Support
Testing
Call Centers
System Deployment
Software Development
Project Management
Integration
Technical Writing
Switches
Training
Ivr
Software Documentation
Information Technology
Visio
System Administration
Workforce Management
Sharepoint
Access
Sql
Networking
Infrastructure
Databases
It Operations
Operating Systems
Bmc Remedy
Avaya
Telecommunications
Process Engineering

Spanish

AT&T

Apr 2000 to Jul 2012
Operations Analyst and IT Service Center/Helpdesk Support Specialist
Zurich Kemper Life

Jun 1998 to Apr 2000
Primary Operations Analyst and IT Service Center/Helpdesk Support Specialist

William Rainey Harper College
Palatine, IL
2010
AAS in Computer Information Systems
Genesys University
Hoffman Estates, IL
Photography
Motorola University
Arlington Heights, IL