Industry:
Consumer Services
Work:
Surface Guard, Inc
Customer Service Representative Inside Sales
Amerisourcebergen Jun 2013 - Jul 2016
National Customer Support
Sharp Electronics 2004 - 2012
Customer Service Professional and Business Analyst
Sharp Electronics 1995 - 2004
Customer Relations Specialist
Cigna 1984 - 1994
Team Leader Customer Service
Education:
Joliet Junior College 2012 - 2015
Associates, Associate of Arts, Computer Science, Management
Lewis University
Skills:
Business Analysis
Customer Satisfaction
Team Leadership
Process Improvement
Strategic Planning
Cross Functional Team Leadership
Training
Consumer Electronics
Health Insurance
Data Analysis
Internal Audit
B2B
Management
Change Management
Leadership
Document Imaging
Account Management
Product Management
Customer Service
Technical Support
Troubleshooting
Photocopier
Quality Assurance
Competitive Analysis
Printers
Forecasting
Managed Print Services
Sales Operations
Sales Process
Solution Selling
Document Management
Salesforce.com
Direct Sales
Crm
Sales Presentations
Product Marketing
Product Planning
Customer Retention
Selling
Product Launch
Key Account Management
Pricing
Sales
Multi Channel Marketing
Strategic Partnerships
Sales Management
Team Building
Product Development
Customer Relationship Management
Business Process Improvement
