US Patent:
20110087571, Apr 14, 2011
Inventors:
Surya R. Sagi - Southbury CT, US
Peter L. D'Amato - Woodbury CT, US
Dean T. DeCencio - Haddonfield NJ, US
International Classification:
G06Q 10/00
G06Q 30/00
Abstract:
A system and method for providing redundant customer communications delivery using hybrid delivery channels is provided. In one configuration, the system utilizes an initial delivery channel to send a batch of customer communications and later utilizes a different, delayed backup delivery channel to resend only a subset of those communications as deemed necessary.