Resumes
Resumes
Oem Cogs It Ops Oa - Level 3 Application Support At Microsoft
View pagePosition:
OEM COGS IT Ops OA 3.0 - Level 3 Application Support and Service Broker. at Microsoft
Location:
Everett, Washington
Industry:
Information Technology and Services
Work:
Microsoft - Redmond, WA since Jun 2012
OEM COGS IT Ops OA 3.0 - Level 3 Application Support and Service Broker.
Covestic - Redmond, WA Mar 2012 - Jul 2012
Exchange Messaging Support Tier II/III - BPOS-D / ITAR
VMC - Redmond, WA Aug 2010 - Feb 2012
Microsoft BPOS-S and Office365 Exchange Support Engineer - Tier III
Global Resources Jan 2007 - Apr 2010
PC Tech
Hendalpher Consulting Feb 2010 - Feb 2010
PC Tech / Contractor
OEM COGS IT Ops OA 3.0 - Level 3 Application Support and Service Broker.
Covestic - Redmond, WA Mar 2012 - Jul 2012
Exchange Messaging Support Tier II/III - BPOS-D / ITAR
VMC - Redmond, WA Aug 2010 - Feb 2012
Microsoft BPOS-S and Office365 Exchange Support Engineer - Tier III
Global Resources Jan 2007 - Apr 2010
PC Tech
Hendalpher Consulting Feb 2010 - Feb 2010
PC Tech / Contractor
Education:
US Army A.I.T HVAC 1988 - 1989 1988 - 1999
Diploma, HVAC Woodinville High School 1986 - 1988
Diploma, General
Diploma, HVAC Woodinville High School 1986 - 1988
Diploma, General
Skills:
Exchange 2007/10
Exchange Server
Active Directory
SharePoint
ADFS
Outook
Messaging Systems
Microsoft Exchange
Messaging
XP
Windows Server
Windows 7
Powershell
Technical Support
DNS
T-SQL
IIS
SCOM
Help Desk Support
Hardware
Cloud Computing
Data Center
Troubleshooting
Disaster Recovery
System Deployment
Windows
Software Installation
Networking
Blackberry
Blackberry Enterprise Server
Microsoft Technologies
Virtualization
Servers
BMC Remedy
Operating Systems
Computer Hardware
VPN
Hyper-V
Linux
Office 365
Exchange Server
Active Directory
SharePoint
ADFS
Outook
Messaging Systems
Microsoft Exchange
Messaging
XP
Windows Server
Windows 7
Powershell
Technical Support
DNS
T-SQL
IIS
SCOM
Help Desk Support
Hardware
Cloud Computing
Data Center
Troubleshooting
Disaster Recovery
System Deployment
Windows
Software Installation
Networking
Blackberry
Blackberry Enterprise Server
Microsoft Technologies
Virtualization
Servers
BMC Remedy
Operating Systems
Computer Hardware
VPN
Hyper-V
Linux
Office 365
Interests:
Everything Computer Related, Photoshop, Bass Guitar, Gaming, Mixed Martial Arts, Bodybuilding
Honor & Awards:
• Promoted to Tier 2 and then Hand picked for the O365 Beta Team and then promoted to Tier 3 with in a 12 month period. Recieved many top customer survey marks and rewards. Involved in Special Projects by Operation Management where I closed and resolved over 150 aged Tier 2 cases within a month period. Consistently tasked with handling high visibility and sensitive cases involving TAM’s, large clients and syndicated Partners