David J Blaha

58155651, Sep 29, 1998

Sep 28, 1995

8/535431

Lonnie Doremus - Schaumburg IL
Wayne L. Harbuziuk - Wheaton IL
David L. Blaha - Aurora IL

Rockwell International Corporation - Costa Mesa CA

H04M 322

379265

A service evaluator system and method for evaluating, based on DNIS numbers, incoming telephone calls routed through a telephonic switch, such as an automatic call distributor (ACD) 100 is provided. Supervisory personnel select one or more dialed number identification service (DNIS) numbers for evaluation via a supervisory terminal 108. A DNIS evaluator circuit 120 of the ACD 100 stores the selected DNIS numbers. When a DNIS incoming telephone call is received by the ACD 100, the DNIS evaluator circuit 120 collects the DNIS number transmitted with the call. The DNIS evaluator circuit 120 determines whether any of the selected DNIS numbers match the collected DNIS number. If one of the selected DNIS numbers matches the collected DNIS number, the supervisor is connected to the call, preferably in a nonintrusive manner.

55352707, Jul 9, 1996

Sep 6, 1994

8/303257

Lonnie R. Doremus - Schaumburg IL
David L. Blaha - Aurora IL

Rockwell International Corporation - Seal Beach CA

H04Q 364
H04M 300
H04M 164
H04M 1500

379266

An automatic call distributor 16 and method for routing incoming telephone calls from a central office telephone switching system 14 to a plurality of agent stations 18 and 20 and for providing different types of audio communications, preferably music, to incoming telephone calls based on the gate 28 and 30 through which the telephone calls are routed are provided. The automatic call distributor 16 includes a control computer 24 for routing incoming telephone calls to the gates 28 and 30. Music sources 38 and 40 generate predetermined types of music in response to the control computer 24. The music sources 38 and 40 are connected to the gates 28 and 30, respectively, to provide the predetermined types of music to incoming telephone calls routed through the respective gates 28 and 30.

56968183, Dec 9, 1997

Sep 13, 1995

8/527670

Lonnie Doremus - Schaumburg IL
David Blaha - Aurora IL

Rockwell International Corp. - Seal Beach CA

H04M 300
H04M 164
H04M 1500
H04Q 364

379265

A delay announcer groups and delay announcement time controller for a telephone system having a host computer for directing an incoming call based on information provided in the incoming call, for issuing a delay message based on information in the call, and for controlling the time of issuing the delay message based upon information in the incoming call.