Darrin H Mullins

Consultant at The Cara Group, Owner / Operator at Faith, Hope & Orchids, LLC

Tulsa, Oklahoma Area

Professional Training & Coaching

The Cara Group - Tulsa, Oklahoma Area since Feb 2013
Consultant
Faith, Hope & Orchids, LLC - Collinsville, OK since Mar 2004
Owner / Operator
CommunityCare HMO Apr 2008 - Apr 2010
Quality Monitoring Coach / Trainer
BlueCross BlueShield of Oklahoma Nov 2002 - Dec 2008
Workforce Management Specialist
MCI WorldCom Feb 1995 - May 2002
Billing Resolutions Supervisor

Telecommunications
Process Improvement
Workforce Management
Business Analysis
Health Insurance
Customer Service
Microsoft Office
Microsoft Excel
Customer Satisfaction
Access
Microsoft Word
PowerPoint
Team Building
Visio
Call Center Development
Coaching
Data Analysis
Project Management
Outlook
Account Management
Team Leadership
Software Documentation
Forecasting
Lotus Notes
Avaya
Business Process Improvement
Business Requirements
User Acceptance Testing
Workforce Planning
Change Management
Insurance
Call Center
Analysis
Process Scheduler
Requirements Gathering
Performance Management
Strategic Planning
Public Speaking
Telephony
Hiring
Customer Experience
Performance Reporting
Employee Benefits
Ad Hoc Reporting
Key Performance Indicators
Document Review
Event Planning
Customer Retention
Sales
Project Planning

professional networking, data analysis and reporting, corporate training, business management, public speaking, growing orchids, horticulture, travel

Blue Cross and Blue Shield of Oklahoma – 2005 President’s Circle MCI WorldCom – July 2001 Certificate for outstanding achievement as a member of the Dispute Tracking System design team MCI WorldCom - 1998 Ambassador’s Club Award for outstanding performance as a billing analyst and supervisor Thrifty Car Rental – 1994 Corporate Employee of the Year nominee

Microsoft Office
Customer Service
Microsoft Word
Microsoft Excel

Faith, Hope & Orchids, LLC

Apr 2004 to 2000
Owner / Operator
Central States Orthopedics
Tulsa, OK
Dec 2013 to Jun 2014
Supervisor/Manager
The CARA Group, Inc.
Oak Brook, IL
Feb 2013 to Jul 2013
Contract Consultant / Systems Trainer
CommunityCare Managed Healthcare Plans of Oklahoma
Tulsa, OK
Apr 2008 to Apr 2010
Customer Service Trainer
BlueCross BlueShield of Oklahoma
Tulsa, OK
Dec 2002 to Dec 2007
Senior Workforce Management Specialist
MCI WorldCom
Tulsa, OK
Feb 1995 to May 2002
Customer Service Billing Dispute Resolutions Supervisor
Thrifty Rent-A-Car System, Inc.
Tulsa, OK
Dec 1986 to Feb 1995
Call Center Supervisor

Tulsa Community College
Tulsa, OK
1989 to 1991
Business
Broken Arrow Senior High School
Broken Arrow, OK
1987
Diploma in Highschool

Instructional design, Training and development, Facilitation, Customer service, Management, Workforce management, AmDocs CES 8.1 Client Solution, AS400, Aspect EWorkforce, Aspect Real Time Adherence, F&E, HTML, MS Access, MS Excel, MS Outlook, MS PowerPoint, MS Project, MS Publisher, MS Word, ProPresenter, SABRE, SQL Crystal Reports, Visio, Word Perfect