Resumes
Resumes
Senior Resource Planning Analyst
View pageLocation:
29239 north 43Rd St, Cave Creek, AZ 85331
Industry:
Financial Services
Work:
Vanguard - Scottsdale, AZ since Mar 2011
Resource Planning and Scheduling
Vanguard Sep 2007 - Mar 2011
Investment Specialist
USAA Jun 2006 - Aug 2007
Investment Representative
American Funds Jun 2005 - Jun 2006
Investment Representative
Allstate Insurance Jun 2002 - Jun 2005
Exclusive Agent and PFR
Resource Planning and Scheduling
Vanguard Sep 2007 - Mar 2011
Investment Specialist
USAA Jun 2006 - Aug 2007
Investment Representative
American Funds Jun 2005 - Jun 2006
Investment Representative
Allstate Insurance Jun 2002 - Jun 2005
Exclusive Agent and PFR
Education:
Arizona State University 1995 - 1997
B.S., Marketing
B.S., Marketing
Skills:
Call Centers
Leadership
Process Improvement
Resource Management
Capacity Planning
Workforce Management
Scheduling Management
Data Analysis
Business Analytics
Call Center Administration
Reporting and Analysis
Call Center Systems Managment
Short Term Forecasting
Call Center Operations
Scheduling
Call Routing
Real Time Monitoring
Mutual Funds
Customer Service
Strategic Partner Relationship Management
Leadership
Process Improvement
Resource Management
Capacity Planning
Workforce Management
Scheduling Management
Data Analysis
Business Analytics
Call Center Administration
Reporting and Analysis
Call Center Systems Managment
Short Term Forecasting
Call Center Operations
Scheduling
Call Routing
Real Time Monitoring
Mutual Funds
Customer Service
Strategic Partner Relationship Management
Languages:
English