Damon Matthew Riemann

7539 Garnett St, Shawnee, KS 66203

Hospital & Health Care

H&R Block Sep 2012 - Mar 2013
Field Service Technician
H&R Block Oct 2011 - May 2012
Field Service Technician
H & R Block Jan 2011 - Jul 2011
Client Care Calling Team Lead
Ericsson Sep 2009 - Jun 2010
LEC Escalations and Compliance Specialist
Sprint 2007 - 2009
Team Extra!

Missouri State University 1995 - 2000
B.S. Finance, Finance Western Kentucky University 1999 - 2000
Eureka Senior High School 1993 - 1995
Diploma

Cross Functional Team Leadership
Troubleshooting
Team Leadership
Process Improvement
Business Process Improvement
Business Analysis
Training
Program Management
Software Documentation
Project Management
Customer Service
Visio
Quality Assurance
Call Centers
Customer Satisfaction
Analysis
Time Management
Leadership
Management
Team Building
Call Center
Contact Centers
Voip
Microsoft Excel
Invoicing
Customer Experience
Communication
Networking
System Administration
Telecommunications
Voice Over Ip
Workflow Management
Technical Support
Coaching
Microsoft Outlook
Microsoft Word
Microsoft Access
Windows Xp
Windows 7
Windows Vista
Windows 8
Windows 10

English
French