Resumes
Resumes
Manager, Enterprise Insights And Customer Feedback And Performance Management
View pageLocation:
175 Berlin Ave, Southington, CT 06489
Industry:
Insurance
Work:
Aetna
Manager, Enterprise Insights and Customer Feedback and Performance Management
The Hartford Oct 1, 1994 - Dec 2016
Senior Research Consultant
Limra Jan 1989 - Oct 1994
Research Analyst
Manager, Enterprise Insights and Customer Feedback and Performance Management
The Hartford Oct 1, 1994 - Dec 2016
Senior Research Consultant
Limra Jan 1989 - Oct 1994
Research Analyst
Education:
University of West Florida 1987 - 1990
Masters, Master of Arts, Psychology University of Connecticut 1982 - 1986
Bachelors, Bachelor of Arts, Psychology, Business
Masters, Master of Arts, Psychology University of Connecticut 1982 - 1986
Bachelors, Bachelor of Arts, Psychology, Business
Skills:
Segmentation
Insurance
Data Analysis
Customer Experience
Strategy
Vendor Management
Focus Groups
Competitive Intelligence
Business Analysis
Analysis
Market Research
Customer Service
Customer Insight
Employee Engagement
Voice of the Customer
Analytics
Leadership
Call Centers
Process Improvement
Insurance
Data Analysis
Customer Experience
Strategy
Vendor Management
Focus Groups
Competitive Intelligence
Business Analysis
Analysis
Market Research
Customer Service
Customer Insight
Employee Engagement
Voice of the Customer
Analytics
Leadership
Call Centers
Process Improvement
Senior Research Consultant At The Hartford
View pagePosition:
Senior Research Consultant at The Hartford
Location:
Hartford, Connecticut Area
Industry:
Insurance
Work:
The Hartford since Oct 1994
Senior Research Consultant
LIMRA International Jan 1989 - Oct 1994
Research Analyst
Senior Research Consultant
LIMRA International Jan 1989 - Oct 1994
Research Analyst
Education:
University of West Florida 1987 - 1990
MA, Industrial/Organizational Psychology The University of Connecticut 1982 - 1986
BA, Psychology, Business
MA, Industrial/Organizational Psychology The University of Connecticut 1982 - 1986
BA, Psychology, Business