Crystal A Strouse

1901 Long Run Rd, Mill Hall, PA 17751

Chemicals

Community Services Group (Csg) Oct 2015 - Aug 2017
Coverage Verification and Authorization Specialist
Rollins, Inc. Oct 2015 - Aug 2017
Route Manager
Mbms, Llc Jun 2015 - Oct 2015
Medical Billing Analysis
Healthport Llc Nov 2014 - Jun 2015
Health Information Release Specialist
Sykes Sep 2013 - Feb 2014
Customer Service Representative

Ashford University 2010 - 2013
Bachelors, Management, Business Management, Health Care Administration Morrison University 2006 - 2008
Associates, Medical Insurance Central Mountian High School 2000 - 2004

Provider Relations
Claims Resolution
Cpt
Hmo
Hipaa
Medicare
Customer Satisfaction
Customer Retention
Account Management
Account Reconciliation
Dental Insurance
Claim Investigation
Claims Handling
Critical Thinking
Creative Problem Solving
Creative Solutions
Analytic Thinking
Service Coordination
Process Improvement
Outstanding Interpersonal Communication Skills
Operations Process Improvement
Time Management
Planned Preventative Maintenance
Medical Coding
Insurance
Claim
Patient Advocacy
Medical Records
Health Information Management
Medical Terminology
Ppo
Appointment Scheduling
Dependable Team Player
Accounts Payable
Icd 9
Medisoft
Organization
Employee Benefits
Medicaid
Oral
Fax
Accounts Receivable
Phone Etiquette
Data Entry
Multi Line Phone
Lotus Notes
Disability Insurance
Fmla
Short Term Disability Benefits
Health Insurance

Mill Hall, PA

Sykes Inc
McElhattan, PA
Sep 2013 to Feb 2014
Customer Service Representative
Highmark BCBS, United Concordia Dental
Williamsport, PA
Apr 2011 to Sep 2013
Customer Service Representative
Coastal Vascular Surgical & Vein Specialists
Charleston, SC
Jul 2010 to Oct 2010
Medical Office Specialist
ICT Inc

Mar 2005 to Jun 2006
Clinical Pharmacy Reviewer

Ashford University
San Diego, CA
Nov 2013
Bachelor of Arts in Healthcare Administration Management
Anthem College
Phoenix, AZ
Associate of Arts in Medical Office Specialist

Experienced customer service/ interpersonal communication skills HIPAA Trained and Certified Consistently achieved high scores for Customer Retention/Customer Satisfaction surveys Highly motivated professional/team player Proficient with Multiple computer software programs including Microsoft Office Suite Exceptional verbal/written communication skills. Highly effective organizational/time management skills Experience in handling Acting Supervisor responsibilities High success in retaining customers/deescalating irate situations Successfully achieved numerous Awards/certifications of achievement Consistently demonstrated leadership skills and a positive attitude