Cristal Lynn Olsen

Milwaukee, WI

Food Production

Bank Mutual Aug 2016 - Nov 2016
Customer Care Supervisor
Kohl's Department Stores Jun 2015 - Feb 2016
Contact Center Supervisor - Collections Division
Wells Fargo Mar 2014 - May 2015
Business Process Specialist
Wells Fargo Apr 2012 - Mar 2014
Business Application Specialist
Wells Fargo May 2010 - Apr 2012
Call Center Planning Analyst

Devry University 2012 - 2014
Bachelors, Bachelor of Business Administration, Business Administration, Management, Business Administration and Management Wisconsin Lutheran High School 1994 - 1998

Leadership
Customer Service
Process Improvement
Banking
Management
Call Centers
Team Building
Business Process Improvement
Microsoft Office
Risk Management
Loan Servicing
Mortgage Banking
Finance
Analysis
Loss Mitigation
Performance Management
Business Analysis
Team Leadership
Analytical Skills
Financial Analysis
Networking
Contact Centers
Engineering Change Control
Change Control Board
Data Analysis
Sharepoint
Ivr
Technical Support
Documentum
Multi Tasking
Supervisory Skills
Lps
Aspect
Predictive Dialers
Dialer Management
Davox
Totalview
Aspect Acd
Etalk
Avaya Communication Manager
Cct
Softphone
Fdcpa
Service Level Management
Consumer Financial Protection Bureau Guidelines
Credit
Mortgage Lending
Loans
Fidelity

Animal Welfare

English

Wells Fargo Home Mortgage

2010 to 2000
Call Center Planning Analyst I / Operation Analyst
Wells Fargo Home Mortgage

Apr 2008 to May 2010
Collections Supervisor I
Wells Fargo Home Mortgage

Jan 2007 to Apr 2008
Collector I
WE Energies
Pewaukee, WI
2006 to 2006
Supervisor - Move Order Team
Van Ru Credit Corporation
Brookfield, WI
2005 to 2006
Collector - Federal Education Loans
Washington Mutual Bank
Milwaukee, WI
2004 to 2005
Loan Servicing Representative II
State Financial Bank
Brookfield, WI
2001 to 2004
Teller Supervisor
Wauwatosa Savings Bank
Wauwatosa, WI
1998 to 2001
Deposit Support Representative

De Vry University
Butler, WI
2011 to 2000
Bachelor in Business Management
Wisconsin Lutheran High School
Milwaukee, WI
1994 to 1998
Diploma in General Studies

Wells Fargo Home Mortgage

Mar 2014 to 2000
Business Process Specialist (Property Preservations)
Wells Fargo Home Mortgage

Apr 2012 to Mar 2014
Business Applications Specialist
Wells Fargo Home Mortgage

May 2010 to Apr 2012
Call Center Planning Analyst I / Operation Analyst
Wells Fargo Home Mortgage

Apr 2008 to May 2010
Collections Supervisor I
Wells Fargo Home Mortgage

Jan 2007 to Apr 2008
Collector I
WE Energies
Pewaukee, WI
2006 to 2006
Supervisor - Move Order Team
Van Ru Credit Corporation
Brookfield, WI
2005 to 2006
Collector - Federal Education Loans
Washington Mutual Bank
Milwaukee, WI
2004 to 2005
Loan Servicing Representative II

De Vry University
Butler, WI
2011 to 2000
Bachelor in Business Management
Wisconsin Lutheran High School
Milwaukee, WI
1994 to 1998
High School Diploma in General Studies