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Craig Roy Shambaugh

from Kingston, TN
Age ~74
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Also known as:
Craig R Shambaugh, Craig Te Shambaugh, Craig Shameaugh, Chris Shambaugh, Craig H
Related to:
Joseph M Roberts, 43Patricia Bellock, 76William Bellock, 54Luis Villa, 31Michelle Bellock, 52
Connected to:
Angela A Shambaugh, 62Arden T Shambaugh, 95Bonnie J Shambaugh, 38Chris Shambaugh, 74Cody M Shambaugh, 37Gary D Shambaugh, 72Gloria M Shambaugh, 75Jack H Shambaugh, 74Paul L Shambaugh, 77Secily M Shambaugh, 36

Craig Shambaugh Phones & Addresses

  • Kingston, TN
  • Knoxville, TN
  • Geneva, IL
  • 0S709 Skyline Dr, Batavia, IL 60510 (630) 302-2150
  • 2223 Barger Ct, Wheaton, IL 60187 (630) 871-1443 (630) 871-9293
  • Kane, IL
  • Pomona, CA
  • 2223 Barger Ct, Wheaton, IL 60189 (630) 362-6281

Work

Position: Production Occupations

Emails

r***[email protected]

Professional Records

Medicine Doctors

Craig Shambaugh Photo 1

Craig E. Shambaugh

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Specialties:
Obstetrics & Gynecology
Work:
Craig E Shambaugh MD
8070 E Ml Pln Blvd #316, Vancouver, WA 98664
(360) 513-1233 (phone), (360) 906-0633 (fax)
Education:
Medical School
Oregon Health & Science University School of Medicine
Graduated: 1981
Procedures:
Hysterectomy
Myomectomy
Ovarian Surgery
Tubal Surgery
Vaginal Repair
Languages:
English
Description:
Dr. Shambaugh graduated from the Oregon Health & Science University School of Medicine in 1981. He works in Vancouver, WA and specializes in Obstetrics & Gynecology. Dr. Shambaugh is affiliated with PeaceHealth Southwest Medical Center.
Craig Shambaugh Photo 2

Craig Elroy Shambaugh

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Specialties:
Obstetrics & Gynecology
Obstetrics
Education:
Oregon Health & Science University (1981)

License Records

Craig E Shambaugh Md

License #:
16134 - Expired
Category:
Medicine
Issued Date:
Jul 8, 1982
Effective Date:
Oct 1, 1990
Type:
Physician

Business Records

Name / Title
Company / Classification
Phones & Addresses
Craig Shambaugh
Manager
Rockwell Electronic Commerce
Telephone and Telegraph Apparatus · Electrical Work
300 Bauman Ct, Wood Dale, IL 60191
(630) 227-8000
Craig Shambaugh
Vice President Sales-north America
Invision Software, Inc.
3333 Warrenville Rd #200, Lisle, IL 60532
(312) 474-7767
Craig Shambaugh
Director
Merrimac Solutions Inc
Nonclassifiable Establishments
3333 Warrenville Rd, Lisle, IL 60532

Publications

Us Patents

Method Of Modifying Speech To Provide A User Selectable Dialect

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US Patent:
6598021, Jul 22, 2003
Filed:
Jul 13, 2000
Appl. No.:
09/615392
Inventors:
Craig R. Shambaugh - Wheaton IL, 60187
Anthony Dezonno - Bloomingdale IL, 60108
Mark J. Power - Carol Stream IL, 60188
Kenneth Venner - Winfield IL, 60190
Jared Bluestein - Plymouth NH, 03264
James Martin - Woodside CA, 94062
Darryl Hymel - Batavia IL, 60510
Laird C. Williams - St. Charles IL, 60175
International Classification:
G10L 2100
US Classification:
704270, 704257, 379 8806
Abstract:
A method and apparatus for adjusting a dialect for an oral presentation provided by an agent of an organization to a human target of the organization through a communications network. The method includes the steps of determining a dialect to be used by the agent for communicating with the target, modifying the dialect of the oral presentation of the agent for communicating with the target based upon the determined dialect and presenting the modified oral presentation to the target.

Method And Apparatus For Agent Optimization Using Speech Synthesis And Recognition

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US Patent:
6771746, Aug 3, 2004
Filed:
May 16, 2002
Appl. No.:
10/150890
Inventors:
Craig Shambaugh - Wheaton IL
Assignee:
Rockwell Electronic Commerce Technologies, LLC - Wood Dale IL
International Classification:
H04M 164
US Classification:
379 8813, 379 8817, 379 8818, 37926501, 37926507, 37926509, 37926601, 37926607
Abstract:
A system and method of automatic call handling allowing agent optimization in an automatic call distributor using voice recognition and speech synthesis technology. A speech synthesizer takes a script as input and generates speech as output. A prepared script includes speech input for the speech synthesizer. Connect a call with a call contact, speak to the call contact speech generated using the prepared script as input to the speech synthesizer, receive live agent voice input, and recognize agent speech.

Natural Language Agent For Monitoring A Threaded Discussion

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US Patent:
6804668, Oct 12, 2004
Filed:
Sep 26, 2000
Appl. No.:
09/669983
Inventors:
Craig R. Shambaugh - Wheaton IL
Anthony Dezonno - Bloomingdale IL
Mark J. Power - Carol Stream IL
Kenneth Venner - Winfield IL
Jared Bluestein - Plymouth NH
Jim F. Martin - Woodside CA
Darryl Hymel - Batavia IL
Laird C. Williams - St. Charles IL
Assignee:
Rockwell Electronic Commerce Corp. - Wood Dale IL
International Classification:
G06F 1730
US Classification:
707 6, 707 10, 707203
Abstract:
A method and apparatus are provided for identifying textual information for use in a threaded discussion. The method includes the steps of detecting key words and key words in context of the threaded discussion and weighting the detected words based upon an information content and context of each word and upon a time period since each word was last used to produce a weighted information content of the threaded discussion. The method further includes the steps of searching for and locating textual information within a database with an information content related to the weighted information content, comparing the information content of the located textual information with the weighted information content to provide an objective difference value and presenting the located textual information to the discussion where the objective difference value exceeds a threshold value.

Tracking Agent Call Processing Locations In Connection With An Automatic Call Distribution System

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US Patent:
6816733, Nov 9, 2004
Filed:
Dec 30, 1999
Appl. No.:
09/476750
Inventors:
Anthony J. Dezonno - Bloomingdale IL
Mark J. Power - Carol Stream IL
Craig R. Shambaugh - Wheaton IL
Daniel F. Baker - Rolling Meadows IL
Assignee:
Rockwell Electronic Commerce Technologies LLC - Wood Dale IL
International Classification:
B43L 2306
US Classification:
4554561, 455445, 37920106, 37926501
Abstract:
Method and apparatus for determining and tracking the locations of agents using wireless units to process calls directed through an automatic call distribution system. Based on signals with different cells or based on independent navigation information, locations of wireless units can be monitored and stored for later analysis. In addition, location information can be compared to an agent location schedule to determine adherence and provide adherence reports.

Customer Touch-Point Scoring System

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US Patent:
6868153, Mar 15, 2005
Filed:
Mar 12, 2002
Appl. No.:
10/096235
Inventors:
Anthony Dezonno - Bloomingdale IL, US
Jeff Hodson - Wheaton IL, US
Roger Sumner - Batavia IL, US
Carlo Bonifazi - Woodridge IL, US
Mark Michelson - Elburn IL, US
Robert Beckstrom - Bolingbrook IL, US
Mark Power - Carol Stream IL, US
Craig Shambaugh - Wheaton IL, US
Assignee:
Rockwell Electronic Commerce Technologies, LLC - Wood Dale IL
International Classification:
H04M003/523
US Classification:
37926503, 37926505, 37926506, 37926508, 37926601
Abstract:
A method and apparatus are provided for measuring a call handling efficiency of a call center. The method includes the steps of measuring a touch-point indicia for a call and adding the measured indicia to a touch point history of the call.

Method Of Optimizing Call Center Resources Based Upon Statistics

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US Patent:
6870926, Mar 22, 2005
Filed:
Nov 6, 2001
Appl. No.:
09/992367
Inventors:
Craig R. Shambaugh - Wheaton IL, US
Joe Bloom - Libertyville IL, US
Anthony J. Dezonno - Bloomingdale IL, US
David Funck - Wheaton IL, US
Jeff Hodson - Wheaton IL, US
Eric James - Elgin IL, US
Michael Peters - Downers Grove IL, US
Mark J. Power - Carl Stream IL, US
Dave Mosquera - West Chicago IL, US
Nayel Saleh - Round Lake IL, US
Assignee:
Rockwell Electronic Commerce Technologies, LLC - Wood Dale IL
International Classification:
H04M003/00
US Classification:
37926505, 37926502, 3792661
Abstract:
A method and apparatus are provided for allocating resources within a call center based upon a predetermined business rule of an enterprise controlling the call center. The method includes the steps of analyzing records from a plurality of call transactions based upon the predetermined business rule, recognizing a correlation among the call transaction records based upon the predetermined business rule and adjusting a resource of the call transactions based upon the recognized correlation and predetermined business rule.

Method Of Providing Background And Video Patterns

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US Patent:
6885744, Apr 26, 2005
Filed:
Dec 20, 2001
Appl. No.:
10/027197
Inventors:
Jared Bluestein - Wilmot NH, US
Anthony Dezonno - Bloomingdale IL, US
Mark J. Power - Carol Stream IL, US
Kenneth Venner - Las Flores CA, US
James F. Martin - Woodside CA, US
Darryl Hymel - Batavia IL, US
Craig R. Shambaugh - Wheaton IL, US
Laird C. Williams - Raleigh NC, US
Assignee:
Rockwell Electronic Commerce Technologies, LLC - Wood Dale IL
International Classification:
H04M003/00
US Classification:
37926509, 379 8817, 37926502
Abstract:
A method and apparatus are provided for presenting background sensory information to a call participant through a call connection. The method includes the steps of determining an identity of the call participant from call associated information and presenting the call participant with predetermined background sensory information through the call connection based upon the identity of the caller.

Apparatus And Method For Providing Caller-Specific Data To Agent Station And For Automatically Launching Corresponding Application

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US Patent:
6931119, Aug 16, 2005
Filed:
Aug 30, 2002
Appl. No.:
10/231623
Inventors:
Mark J. Michelson - Elburn IL, US
Roger A. Sumner - Batavia IL, US
Mark J. Power - Carol Stream IL, US
Carlo Bonifazi - Woodridge IL, US
Jeffrey D. Hodson - Wheaton IL, US
Craig R. Shambaugh - Wheaton IL, US
Robert P. Beckstrom - Bolingbrook IL, US
Assignee:
Rockwell Electronic Commerce Technologies, L. L. C. - Wood Dale IL
International Classification:
A04M003/00
US Classification:
37926513, 37926501, 37926602
Abstract:
A method and apparatus provides data to an agent station associated with a transaction processing system. The data corresponds to an incoming call routed from a caller through a communication network to the agent station, where the incoming calls are based on voice-mode communication and/or text-mode communication. The method includes the steps of receiving the incoming call from the communication network, obtaining caller-specific data corresponding to the incoming call, inspecting the caller-specific data to determine a specialty type corresponding to the incoming call, selecting an selected agent station based upon the determined specialty type and routing the incoming call to the selected agent station, transmitting the caller-specific data to the selected agent station, and automatically launching or maximizing an application on the selected agent station so that the application and corresponding call-specific data is available to the agent when the agent services the incoming call.
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Craig Roy Shambaugh from Kingston, TN, age ~74 Get Report