Resumes
Resumes

Operations Supervisor
View pageLocation:
Tucson, AZ
Industry:
Outsourcing/Offshoring
Work:
Expert Global Solutions Oct 2013 - Apr 2019
Customer Service Team Manager
Apac Customer Services Nov 2009 - Oct 2013
Customer Service Team Coach
Teletech 2004 - Oct 2009
Strategic Account Associate
Teletech 2002 - 2004
Billing Associate
Teletech 1996 - 2002
Universal and Csta Associate
Customer Service Team Manager
Apac Customer Services Nov 2009 - Oct 2013
Customer Service Team Coach
Teletech 2004 - Oct 2009
Strategic Account Associate
Teletech 2002 - 2004
Billing Associate
Teletech 1996 - 2002
Universal and Csta Associate
Education:
University of Arizona 1997 - 2000
Pima Community College 1994 - 1997
Bachelors, Bachelor of Arts, General Studies, Political Science
Pima Community College 1994 - 1997
Bachelors, Bachelor of Arts, General Studies, Political Science
Skills:
Management
Call Centers
Leadership
Training
Customer Service
Coaching
Customer Experience
Customer Satisfaction
Operations Management
Outsourcing
Process Improvement
Team Building
Team Leadership
Troubleshooting
Vendor Management
Business Process Improvement
Contact Centers
Call Centers
Leadership
Training
Customer Service
Coaching
Customer Experience
Customer Satisfaction
Operations Management
Outsourcing
Process Improvement
Team Building
Team Leadership
Troubleshooting
Vendor Management
Business Process Improvement
Contact Centers