Christian B Deem

1335 Bob White Trl, Chuluota, FL 32766

Telecommunications

Teletech
L3 Support Architect
Eloyalty, A Teletech Company Feb 2011 - Jul 2015
L2 Ucce Escalation Engineer
Eloyalty, A Teletech Company Feb 2010 - Feb 2011
L1 Service Desk Engineer
Bright House Networks Feb 2008 - Feb 2010
It3
Us Army Jul 2004 - Nov 2007
19D - Calvary Scout

Valencia Community College 2008 - 2010
Edgewater High School 2000 - 2004

Cisco Call Manager
Cisco Technologies
Ivr
Sip
Troubleshooting
Networking
Unified Communications
Voip
Ucce
Microsoft Sql Server
Enterprise Software
Cti
Contact Centers
Data Center
Icm
Ctios
H.323
Call Centers
Telephony
Enterprise Architecture
Cisco Ios
Cisco Routers
Cisco Certified
Cisco Systems Products
Ipcc
Unity
Cvp
Cups
Ip Ivr
Contact Center Architecture
Jtapi
Session Initiation Protocol
Dhcp

Ccnp - Voice
Ccna - Voice
Ccna - R&S
Ccda
Cisco Data Center As Support Specialist
Cisco Collaboration Support Specialist 1
Unified Contact Center Design (Ucced)
Unified Contact Center Implementation (Uccei)
Unified Contact Center Support (Ucces)
Cisco Meeting Place Design Specialist (Dmps)
Ccnp - Collaboration
Cisco Certified Network Professional - Voice (Ccnp-V)
Cisco Certified Network Associate - Voice (Ccna-Voice)
Cisco Certified Network Associate (Ccna)
Cisco Certified Design Associate (Ccda)