Cheryl A Johnson

Aetna Health Insurance
Blue Bell, PA
May 2006 to Jun 2014
Care Associate
Aetna Health Care
Blue Ball, PA
Jun 2004 to Jun 2006
Care Associate
Cingular Wireless
King of Prussia, PA
Apr 1999 to Sep 2001
Customer Service Representative

University of Phoenix
Phoenix, AZ
2008
Bachelor of Science in Psychology

Customer care/ service expert, Group Therpy, Active listening skills. Team player with positive attitude. Knowledge of HMOs, Medicare, Good written communication, meticulous attention to detail, Managed care contract, Focused on customer satisfaction. Kknowledge, ICD-9 coding, Patient-focused care, Skilled multi-tasked Strong work ethic, Word, Excel, Publisher. Fund rasing. Event Planning.

Aetna Behavioral Health
Blue Bell, PA
Jun 2006 to Jun 2014
Care Associate
Aetna Health
Blue Bell, PA
Apr 2004 to Jun 2006
Customer Service Representative

University of Phoenix
Phoenix, AZ
2008
Bachelor of Science in Psychology
Capella University
Master of Science in Psychology, Social Work and CounselingCoursework

Customer service expert Client relations specialist Conflict resolution techniques Meticulous attention to detail Focused on customer satisfaction Skilled multi-tasker Word,Excel, software proficiency Deadline-oriented PROFESSIONAL EXPERIENCE 04/2004 to 06/2006 Customer Service Representative Aetna Health - Blue Bell, PA Personal and professional integrity Patient-oriented Claims analysis and review specialist Critical thinking proficiency Patient/family focused Maintains strict confidentiality Knowledge of HMOs, Medicare Suicide risk assessments Solution-focused counseling

Remed Recovery Care Center
Philadelphia, PA
1994 to 1996
Facilitator
Cardinal Village
Sewell, NJ
1991 to 1994
Activities Director

Temple University
Philadelphia, PA
1991 to 1994
M.Ed. in Therapeutic Recreation
Temple University
Philadelphia, PA
1984 to 1988
BS in Therapeutic Recreation

planning, organizing and implementing program activities. Treatment planning, excellent communication skills, skilked in grouo dynamics

Intern

Aug 2011 to May 2012
Delaware Department of Corrections Internship
Delaware State University

Aug 2011 to May 2012
Hornet Ambassador
James t Vaugn Correctional facility
Smyrna, GA
Jun 2010 to Aug 2011
Correctional Counselor
Delaware State University

2010 to 2011
Office Assistant
R.O.T.C

Jan 2008 to 2010
Cadet Program
Dobbins Vocational High School

2008 to 2010
NOBLE Member (National Organization of Black Law Enforcement Executives)
Martin Luther King Center
Philadelphia, PA
2007 to 2008
Youth Camp Counselor

Delaware State University
Dover, DE
May 2012
Bachelor of Arts in Criminal Justice

Case management, public speaking, legal research

Jenkintown Business Graphics

May 2012 to 2000
Graphic Designer
Bucks County Courier Times Newspaper

Dec 2010 to Feb 2012
Page Designer/Color Technician
Accenture

Aug 2006 to Dec 2010
Graphic Design Specialist
Free-lance Graphic Artist
Aug 2005 to Aug 2006
Lockheed Martin Corporation
Moorestown, NJ
Apr 1999 to Aug 2005
Graphic Designer
BCT
Valley, Pennsylvania, US
Mar 1998 to Apr 1999
Typesetter/Graphic Artist
Eugene Chernin Company
Philadelphia, PA
Jan 1991 to Mar 1998
Advertising Director/Artist