Resumes
Resumes
Charles Kulins
View pagePosition:
Manager, Customer Service Help Desk at Adelphi University
Location:
Greater New York City Area
Industry:
Information Technology and Services
Work:
Adelphi University since Mar 2010
Manager, Customer Service Help Desk
Nortel Oct 2006 - Sep 2008
Technology Intro Leader
Nortel Mar 2001 - Oct 2006
Service Introduction Leader
Periphonics Sep 1999 - Mar 2001
Manager, Product Support Planning
Periphonics Oct 1995 - May 1997
Technical Trainer
Manager, Customer Service Help Desk
Nortel Oct 2006 - Sep 2008
Technology Intro Leader
Nortel Mar 2001 - Oct 2006
Service Introduction Leader
Periphonics Sep 1999 - Mar 2001
Manager, Product Support Planning
Periphonics Oct 1995 - May 1997
Technical Trainer
Education:
Suburban Technical School 1982 - 1984
Digital Electronics Certificate, Digital Electronics Uniondale High School 1979 - 1982
Digital Electronics Certificate, Digital Electronics Uniondale High School 1979 - 1982
Skills:
All aspects of new product introduction
customer service
support & training in enterprise
government
healthcare
public safety and Telco environments
Have technical expertise in E-911
ACD
CTI
IVR
and Speech Recognition
Professional expertise in technical training
technical project management and customer service
customer service
support & training in enterprise
government
healthcare
public safety and Telco environments
Have technical expertise in E-911
ACD
CTI
IVR
and Speech Recognition
Professional expertise in technical training
technical project management and customer service
Interests:
Fishing, camping, gardening