Industry:
Consumer Services
Work:
Telesolv Consulting, Llc
Project Manager
Educational Systems Federal Credit Union
Contact Center Director
Travel Advantage Network Jul 2013 - Jul 2015
Director of Contact Center Operations
Austin Energy Oct 2008 - Apr 2011
Commercial Key Account and Customer Service Manager
Education Finance Partners Feb 2007 - Aug 2008
Contact Center Operations Manager
Education:
Salisbury University 1992
Bachelors, Bachelor of Arts
Salisbury University 1988 - 1992
Bachelors, Marketing, Communications
Skills:
Employee Training
Contact Center Management
Call Center
Process Improvement
Customer Service
Customer Experience
Training
Team Building
Avaya
Change Management
Analysis
Account Management
Coaching
Project Management
Operations Management
Leadership
Management
Business Process Improvement
Strategic Planning
Customer Relationship Management
