Resumes
Resumes
Customer Success Specialist
View pageLocation:
San Diego, CA
Industry:
Hospitality
Work:
Alice - Hospitality Operations Platform Aug 2017 - Jul 2020
Customer Success Specialist
Goconcierge Mar 2015 - Aug 2017
Training Manager
Whitestar Property Management Aug 2013 - Feb 2015
Office Administrator
The Venetian I the Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. 2006 - 2011
Concierge
Montelago Village Resort Lake Las Vegas Jun 2003 - May 2006
Housekeeping Manager
Customer Success Specialist
Goconcierge Mar 2015 - Aug 2017
Training Manager
Whitestar Property Management Aug 2013 - Feb 2015
Office Administrator
The Venetian I the Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. 2006 - 2011
Concierge
Montelago Village Resort Lake Las Vegas Jun 2003 - May 2006
Housekeeping Manager
Education:
Tisoh - the International School of Hospitality 2006 - 2006
The International School of Hospitality 2006 - 2006
The Collins College of Hospitality Management at Cal Poly Pomona 1998 - 2001
Bachelors, Bachelor of Science, Management, Hospitality
The International School of Hospitality 2006 - 2006
The Collins College of Hospitality Management at Cal Poly Pomona 1998 - 2001
Bachelors, Bachelor of Science, Management, Hospitality
Skills:
Hospitality
Hotels
Resorts
Hospitality Management
Hospitality Industry
Hotel Management
Front Office
Rooms Division
Management
Concierge Services
Process Scheduler
Property Management Systems
Event Management
Pre Opening
Customer Service
Event Planning
Tourism
Hotels
Resorts
Hospitality Management
Hospitality Industry
Hotel Management
Front Office
Rooms Division
Management
Concierge Services
Process Scheduler
Property Management Systems
Event Management
Pre Opening
Customer Service
Event Planning
Tourism
Interests:
Computers
Technology
Nature
Environment
Science and Technology
Astronomy
Travel
Meteorology
Arts and Culture
Health
Technology
Nature
Environment
Science and Technology
Astronomy
Travel
Meteorology
Arts and Culture
Health
Languages:
Spanish
Casey Wickersheim
View pageWork:
Liberty Tax Service
Jan 2013 to Feb 2013
Federal Tax Preparer
Venetian / Palazzo Resort Hotel Casino
Dec 2006 to Dec 2011
Concierge Services Agent
Storied Places
Mar 2006 to Jun 2006
Resident Assistant Innkeeper
MonteLago Village Resort
Jun 2003 to Mar 2006
Executive Housekeeper
The Mammoth Mountain Inn
Dec 2001 to Jun 2003
Housekeeping Assistant Manager
The Park Hyatt Hotel
Aug 2001 to Oct 2001
Corporate Management Trainee
Collins School of Hospitality Management
May 2000 to May 2001
Student Project Coordinator
The Sutton Place Hotel
Aug 1998 to Apr 2000
Front Desk Associate-Senior Agent
The Turnip Rose, Elite Catering
Sep 1995 to Aug 1998
Supervisor
Jan 2013 to Feb 2013
Federal Tax Preparer
Venetian / Palazzo Resort Hotel Casino
Dec 2006 to Dec 2011
Concierge Services Agent
Storied Places
Mar 2006 to Jun 2006
Resident Assistant Innkeeper
MonteLago Village Resort
Jun 2003 to Mar 2006
Executive Housekeeper
The Mammoth Mountain Inn
Dec 2001 to Jun 2003
Housekeeping Assistant Manager
The Park Hyatt Hotel
Aug 2001 to Oct 2001
Corporate Management Trainee
Collins School of Hospitality Management
May 2000 to May 2001
Student Project Coordinator
The Sutton Place Hotel
Aug 1998 to Apr 2000
Front Desk Associate-Senior Agent
The Turnip Rose, Elite Catering
Sep 1995 to Aug 1998
Supervisor
Education:
The International School of Hospitality
Henderson, NV
Nov 2012
Certificate
California State Polytechnic University
Pomona, CA
Dec 2006
Certificate in Art of Concierge
The Collins School
Bachelor of Science in Management
Cal Poly Pomona. Santa Ana College
Santa Ana, CA
Liberal Arts
Henderson, NV
Nov 2012
Certificate
California State Polytechnic University
Pomona, CA
Dec 2006
Certificate in Art of Concierge
The Collins School
Bachelor of Science in Management
Cal Poly Pomona. Santa Ana College
Santa Ana, CA
Liberal Arts
Skills:
Concierge Assistant/Gold Key Solutions, LMS, Travelocity on Location (EBG), Audience View, OpenTable.com, MS Word, MS Excel, MS Outlook, Internet Explorer, Internet, Springer Miller, Fidelio, KRONOS, Spanish Language, Detail Oriented, Meticulous, Observant, Active Listener, Compare/Contrast Evaluation