Caroline S Dooling

4437 north Atlantic Cir, North Fort Myers, FL 33903

Information Technology And Services

Hertz
Project One Infact Connectivity and Access Pm
Hewlett-Packard Feb 1996 - Apr 2016
Service Delivery Consultant
Lee County Electric Coop Nov 1986 - Feb 1996
Senior Programmer and Analyst

It Service Management
Process Improvement
Itil Process Implementation
Process Management
Transition Planning
Policies and Procedures Development
Itil Certified
Incident Management
Problem Management
Change Management
Service Desk Management
Team Building
Team Leadership
Solution Focused
Service Level Management
Customer Satisfaction
Client Relations
Business Analysis
Project Planning
Project Coordination
Software Development Life Cycle
Strategic Planning
Collaborative Problem Solving
Requirements Analysis
It Operations
Enterprise Architecture
Technical Leadership
Service Delivery
Data Center
It Strategy
Integration
Virtualization
Disaster Recovery
It Audit
Cobol
Cluster
Data Migration
High Availability
Systems Management
It Management
Tcp/Ip
Active Directory
System Deployment
Vms
Operating Systems
Databases
Unix
Erp Software
Legacy Systems

English

Itil Foundation V3
Itil Intermediate V3, Lifecycle Service Operations

Fort Myers, FL

Information Technology And Services

Hewlett-Packard
Service Delivery Consultant
Hewlett-Packard
Information Specialist
Hp
Information Specialist
Hewlett-Packard
Hewlett Packard Enterprise

Requirements Analysis
Sdlc
Linux
Itil
Storage Area Networks
Incident Management
Cluster
Hp Ux
Virtualization
Enterprise Architecture
It Operations
Cobol
Disaster Recovery
Transition Planning
Solaris
Vms
Unix
Process Management
Service Delivery
Servers
Solution Architecture
Integration
It Service Management
Databases