Carmenza Duque

Albuquerque, NM

Financial Services

Comcast Nbcuniversal
Bilingual Supervisor Customer Executive Accounts and Accessibility, Woi, Otk and Kana
Lowe's Companies, Inc. Jun 2014 - Aug 2016
Operations Supervisor
Jpmorgan Chase & Co. May 2011 - May 2014
Collections Supervisor
Citi Dec 2009 - May 2011
Unit Manager Bankcards
Lockheed Martin Nov 2006 - Dec 2009
United States Citizenship Immigration Service National Customer Service

Central New Mexico Community College 2006 - 2011
Associates, Project Management University Libre of Colombia, Cali, Colombia, 1988 1982 - 1988
Bachelors, Bachelor of Business Administration, Marketing, Business Management, Business, Management

Bilingual English/Spanish
Customer Satisfaction
Coaching
Customer Oriented
Collections
Compliance
Employee Training
Quality Assurance
Workforce Management
Process Management
Credit Cards
Promotions
Credit Risk
Retail Banking
Peoplesoft
Risk Management
Client Retention Programs
Team Building
Process Improvement
Strategic Planning
Interviews
Call Centers
Central Dispatch Delivery
Customer Experience
Microsoft Office
Microsoft Excel
Performance Management
Negotiation
Credit
Customer Retention
Marketing
Sales Management
Time Management
Operations Management
Management
Training
Team Leadership
Customer Service
Banking
Leadership
Contact Centers
National Association of Realtors
Real Estate License
Real Estate Marketing
Real Estate Transactions
Sales

Spanish
English