Resumes
Resumes
Senior Client Services Manager
View pageLocation:
Seattle, WA
Industry:
Internet
Work:
Pearson VUE - Tukwila, WA Nov 2011 - May 2012
Test Center Manager
Amazon.com - VCC - Seattle, WA Jun 2011 - Nov 2011
CSA II, US/Digital
Genelex Jan 2011 - Jun 2011
DNA Testing Consultant
Flying Lab Software Jul 2008 - Aug 2010
Customer Service Manager
Cruzio - The Internet Store, LLC Feb 2004 - Jan 2008
DSL Sales Lead
Test Center Manager
Amazon.com - VCC - Seattle, WA Jun 2011 - Nov 2011
CSA II, US/Digital
Genelex Jan 2011 - Jun 2011
DNA Testing Consultant
Flying Lab Software Jul 2008 - Aug 2010
Customer Service Manager
Cruzio - The Internet Store, LLC Feb 2004 - Jan 2008
DSL Sales Lead
Education:
TechSkills 2002 - 2002
N/A, CompTIA certificate training American River College 2000 - 2001
Harbor High School 1992 - 1996
North Seattle Community College 2012
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator
N/A, CompTIA certificate training American River College 2000 - 2001
Harbor High School 1992 - 1996
North Seattle Community College 2012
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator
Skills:
Customer Service
Quality Assurance
Testing
Troubleshooting
Microsoft Office
Technical Support
Jira
Management
Training
Product Support
Data Analysis
Customer Retention
Customer Relationship Management
Computer Hardware Troubleshooting
Account Management
Fraud Investigations
Android
Process Improvement
Domain Management
Cybercrime Investigation
Data Research
Zendesk
Network Troubleshooting
Software Troubleshooting
Fraud Prevention
Merchant Services
Email Management
General Data Protection Regulation
Privacy Compliance
Problem Solving
Client Services
Customer Service Management
Domain Name System
Customer Satisfaction
Service Desk
Merchant Banking
Redmine
Rightnow
Quality Assurance
Testing
Troubleshooting
Microsoft Office
Technical Support
Jira
Management
Training
Product Support
Data Analysis
Customer Retention
Customer Relationship Management
Computer Hardware Troubleshooting
Account Management
Fraud Investigations
Android
Process Improvement
Domain Management
Cybercrime Investigation
Data Research
Zendesk
Network Troubleshooting
Software Troubleshooting
Fraud Prevention
Merchant Services
Email Management
General Data Protection Regulation
Privacy Compliance
Problem Solving
Client Services
Customer Service Management
Domain Name System
Customer Satisfaction
Service Desk
Merchant Banking
Redmine
Rightnow
Interests:
Cooking
Economic Empowerment
Food Photography
Photography
Science and Technology
Travel
Arts and Culture
Economic Empowerment
Food Photography
Photography
Science and Technology
Travel
Arts and Culture
Certifications:
Comptia A+ Certification
Cyber Attack Countermeasures
Operating Systems and You: Becoming A Power User
Technical Support Fundamentals
The Bits and Bytes of Computer Networking
Introduction To Cyber Attacks
Real-Time Cyber Threat Detection and Mitigation
Introduction To Cyber Security Specialization
It Security: Defense Against the Digital Dark Arts
Google It Support Specialization
System Administration and It Infrastructure Services
Enterprise and Infrastructure Security
Cyber Attack Countermeasures
Operating Systems and You: Becoming A Power User
Technical Support Fundamentals
The Bits and Bytes of Computer Networking
Introduction To Cyber Attacks
Real-Time Cyber Threat Detection and Mitigation
Introduction To Cyber Security Specialization
It Security: Defense Against the Digital Dark Arts
Google It Support Specialization
System Administration and It Infrastructure Services
Enterprise and Infrastructure Security