Industry:
Telecommunications
Work:
CyraCom since Oct 2012
Vice President of Contact Center Operations
CyraCom Jan 2010 - Oct 2012
Director of Center Management
CyraCom Apr 2009 - Dec 2009
Interpreter Center Manager
West Corporation Sep 2003 - Mar 2009
Operations Manager
West Customer Management Group Mar 2001 - Aug 2004
Branch Manager
Education:
Lamar high school
The University of Texas at El Paso
BMS, Bachelor of Multidisciplinary Studies/Community Health Education
Skills:
Leadership
Management
Operations Management
Call Centers
Strategic Planning
Sales
Customer Service
Team Building
Quality Assurance
Process Improvement
Workforce Management
Customer Retention
Vendor Management
Call Center
Project Management
Training
Account Management
Business Development
Customer Satisfaction
Team Leadership
Contact Centers
Crm
Coaching
Customer Experience
Employee Relations
Performance Management
Sales Operations
Telecommunications
Program Management
Contract Negotiation
Employee Training
Outsourcing
Sales Process
New Business Development
Cross Functional Team Leadership
Leadership Development
Recruiting
Bpo
Resolutions
Talent Acquisition
Troubleshooting
