Bennett C Seyer

20080183572, Jul 31, 2008

Jan 31, 2007

11/669507

Bennett Seyer - Ballwin MO, US
Wanda D. Payton-Black - Guthrie OK, US
Jijoe Joseph Vurghese - San Ramon CA, US
Sneha Krishnapillai - O'Fallon MO, US
William J. Morgan - Rowlett TX, US

G06Q 30/00
G06Q 99/00

705 14, 705 1

Methods and apparatus to convey information to customers using field service personnel are described. An example method obtains information associated with a customer service call for a customer prior to completion of the customer service call and automatically generates information associated with at least one of a product or a service not currently used by the customer based on the information associated with the customer. The example method also sends the generated information via a wireless communication medium to a portable electronic device to be accessed by a service person associated with the customer service call.

20080267076, Oct 30, 2008

Apr 30, 2007

11/742140

ERIAN LAPERI - WENTZVILLE MO, US
BENNETT SEYER - BALLWIN MO, US
GEOFFREY HODGES - RAYMORE MO, US
THOMAS C. STOVALL - KINGWOOD TX, US
MICHAEL J. ANDERSON - O FALLON MO, US
JOEL PALMER - ST. LOUIS MO, US
TIMOTHY L. LAFAVER - BALLWIN MO, US
WILLIAM J. DURANT - SAN ANTONIO TX, US
JEREMY A. DILKS - EAST ALTON IL, US

AT&T KNOWLEDGE VENTURES, L.P. - RENO NV

G01R 31/08
G06F 11/00
G08C 15/00
H04L 1/00

370242

A system and apparatus for maintaining a communication system is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a computer-readable storage medium in a maintenance server of a communication system, comprising computer instructions for monitoring for installed components in interconnected Digital Subscriber Line (DSL) networks of the communication system based at least in part on provisioning records for each of the interconnected DSL networks, filtering telemetry and maintenance data associated with the installed components in the interconnected DSL networks according to criteria comprising actual criteria and predictive criteria, monitoring for a fault in the installed components based at least in part on the telemetry and maintenance data associated with the actual criteria, and predicting a potential fault in the installed components based at least in part on the telemetry and maintenance data associated with the predictive criteria. Additional embodiments are disclosed.

20090217097, Aug 27, 2009

Feb 25, 2008

12/036961

Erian Laperi - Wentzville MO, US
Michael L. Cromer - O'Fallon MO, US
Jeremy A. Dilks - East Alton IL, US
Joel Palmer - Florissant MO, US
Bennett C. Seyer - Ballwin MO, US

AT&T KNOWLEDGE VENTURES, L.P. - Reno NV

G06F 15/16
G06F 11/28

714 37, 709203, 714E11178

A web server includes software to support a remotely accessible web portal for installation and repair services in conjunction with a telecommunication service provided to a customer by a provider. The software includes instructions to provide a first I&R user interface, including a plurality of selectable I&R objects in response to a first input from a remote field device, receive a second input from the remote field device indicating a user's selection of one of the I&R objects, generate a request to invoke an I&R application in response to receiving the input, transmit the request to invoke the I&R application to an I&R system, receive I&R data generated by the I&R application from the I&R system, and convey information indicative of the I&R data to the remote field device.

20070064914, Mar 22, 2007

Sep 15, 2005

11/227057

Bennett Seyer - Ballwin MO, US
Erik Manning - Edwardsville IL, US
Kerry Shireman - Grain Valley MO, US
Mo Katibeh - Houston TX, US
Keith Bruns - N. Little Rock AR, US

SBC Knowledge Ventures LP - Reno NV

H04M 3/00
H04M 5/00

379265060

A system and method are disclosed for notifying customers of an agent's progress in fulfilling work orders. A system that incorporates teachings of the present disclosure may include, for example, an account management system (AMS) () having a communications interface (), a memory (), and a controller (). The controller is programmed to submit () to an agent a work order corresponding to a service request of a customer (), and submit () to the customer at predetermined intervals by electronic means progressive updates of the agent's progress in fulfilling the work order.