Inventors:
Beauford B. Jordan - Dallas TX
Ronald M. Castonguay - Carrollton TX
Assignee:
IEX Corporation - Richardson TX
International Classification:
G06F 1522
G06F 1524
Abstract:
A force management system includes a unique management display system for managing server schedules during a forecast time period. The system generates a schedule management screen which includes a timescale and a set of schedule activity codes for each server juxtaposed with the timescale to indicate the server's availability to respond to an event during the server's schedule. The system also generates a companion performance analysis screen. The performance analysis screen includes a timescale representation of forecast time period intervals, and displays call handling performance data for each interval comparing actual event load during the forecast time period with the event load expected to occur during the forecast time period.