Inventors:
Barry Ytuarte - Margate FL
Jeff Swartz - Coral Springs FL
Assignee:
Interactive Intelligence, Inc. - Indianapolis IN
International Classification:
G06F 1516
US Classification:
709201, 455418, 455423, 455 9, 379269
Abstract:
A novel customer interaction center server, and a novel method of operating a customer interaction center server, are disclosed. In one embodiment, a network of nodes (each representing one or more subsystem processes) and dependency relationships (indicating which processes depend on what other processes) is used to start the server, and the processes are monitored. In some of these embodiments, a failure of a particular process in the set of target processes is detected and logged and/or handled by implementing a selective shutdown and restart of only a subset of the processes represented in the network, based on the dependency information therein.