Arames L Graham

414 Safer Ln, Jacksonville, FL 32211

Management Consulting

Bernard Bpo Jul 2019 - Oct 2019
Director of Operations Inbound Sales
Insite Managed Solutions, Llc - the Human Operations Experts Jul 2019 - Oct 2019
Consultant
Bernard Bpo Mar 2019 - Jul 2019
Director of Operations Outbound Sales
Bernard Bpo Jan 2019 - Mar 2019
Operations Manager
Resultscx 2017 - 2018
Account Operations Manager

Hodges University 2012
Associates, Business Administration, Management, Business Administration and Management Mandarin High School

Leadership
Management
Customer Service
Process Improvement
Team Building
Training
Team Leadership
Customer Satisfaction
Sales
Coaching
Call Centers
Operations Management
Strategic Planning
Customer Experience
Cross Functional Team Leadership
Marketing
Hiring
Recruiting
Analysis
Team Management
Vendor Management
Program Management
Leadership Development
Customer Retention
Banking
Inventory Management
New Business Development
Sales Management
Public Speaking
Marketing Strategy
Performance Management
Account Management
Teamwork
Change Management
Creative Problem Solving
Risk Management
Forecasting
Research
Store Management
Market Planning
Interviews
Onboarding
Relationship Management
Retail Banking
Credit
Income Statement
Profit
Direct Sales
Cold Calling

Lean Six Sigma Green Belt

Fanatics Inc

Dec 2013 to 2000
Continuous Improvement Manager
Fanatics Inc

Sep 2013 to Dec 2013
Service Recovery Front Line Manager
Formosa Sunrise/House of Wu

Mar 2013 to Sep 2013
Manager
Comcast Cable

May 2012 to Mar 2013
Call Center Operation Supervisor
Wells Fargo

Apr 2010 to Apr 2012
Store Manager
Shoppers World

Nov 2008 to Sep 2009
Assistant Operation Manager
Blue Cross Blue Shield

Sep 2005 to Aug 2007
Diversity Liaison/ Gen-Y affinity group Chair/SME

Hodges University
Apr 2006 to Dec 2012
AA in Accounting & Finance